Head, HOC Claims
Head, HOC Claims
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To supervise and drive the management of the call centre-based claims area nationally and to verify that the set key deliverables such as cost containment and customer service levels are met. To foster a dynamic Claims Fulfilment team and share the common goal of exceeding customer expectations by keeping customers informed and timeously settling claims whilst applying risk management principles.
Qualifications :
Type of Qualification: A relevant qualification
Experience Required
10 years experience in Short Term Insurance with 5 years managerial experience in Short Term Insurance.
Additional Information :
Behavioural Competencies:
- Directing People
- Documenting Facts
- Establishing Rapport
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Managing Tasks
- Meeting Timescales
- Providing Insights
- Team Working
- Thinking Positively
Technical Competencies:
- Business Adminstration skills
- Process Analysis and Redesign
- Financial Acumen
- Claims knowledge and Management
- Change Management
- Root cause analysis
- Current and Emerging Capability Development
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
