About TSTECTseng Scott Technologies (TSTEC) is a trusted leader in providing cutting-edge IT infrastructure managed services and business technology solutions across South Africa and beyond. We specialize in delivering customized technology strategies to empower businesses with reliable IT systems cybersecurity solutions and forward-thinking digital innovation.
Job Specification
Role OverviewThe IT Manager will be responsible for managing and maintaining the companys IT infrastructure overseeing internal IT operations implementing cybersecurity measures and ensuring seamless delivery of IT services to clients. The ideal candidate will be highly technical business-oriented and capable of leading a team of IT professionals while driving innovation and operational efficiency.
Offer
Key Responsibilities
IT Infrastructure & Systems Management
Oversee installation configuration and maintenance of servers networking equipment and IT hardware/software.
Ensure the uptime performance and security of company IT systems and infrastructure.
Manage backups disaster recovery solutions and business continuity plans.
IT Security & Compliance
Implement and monitor robust cybersecurity policies and protocols (firewalls endpoint protection access controls).
Conduct regular vulnerability assessments and ensure compliance with POPIA and other industry regulations.
Oversee data protection encryption and secure data storage solutions.
IT Strategy & Planning
Align IT infrastructure with the business goals and growth plans of TSTEC.
Identify emerging technologies that could enhance business operations or client solutions.
Stay up to date with changes and developments in the IT industry that could impact our clients IT infrastructure.
Develop and manage IT budgets procurement and vendor relationships.
Service Delivery & Support
Manage IT support functions for internal staff and client-facing systems.
Be responsible for the technical onboarding and training of new technicians.
Implement ITIL best practices for incident problem and change management.
Monitor and maintain SLAs for internal and external service delivery.
Team Leadership & Development
Lead mentor and evaluate IT staff performance providing training and growth opportunities.
Continuously upskill and remain knowledgeable on the latest trends tools and services within our product stack to ensure we offer cutting-edge solutions.
Foster a collaborative and high-performance culture within the IT department.
Projects & Implementation
Manage IT projects from inception to completion (e.g. cloud migrations network upgrades).
Coordinate with business units and clients to ensure seamless delivery of technical solutions.
Prepare and deliver a weekly technical report and updates to senior management.
Qualifications & Experience
Degree/Diploma in Information Technology Computer Science or related field.
Minimum 3-5 years of experience in IT management preferably in the MSP (Managed Service Provider) or technology services sector.
Strong knowledge of: Networking (LAN/WAN firewalls VLANs routing and switching).
Windows Server Active Directory and Microsoft 365/Exchange administration.
Virtualization (VMware/Hyper-V) and cloud platforms (Azure AWS)
Backup and disaster recovery solutions.
Cybersecurity practices and tools (e.g. EDR SIEM).
IT certifications (e.g. ITIL CCNA MCSE CompTIA Security or equivalent) are advantageous.
Key Competencies
Strong leadership and people management skills are a must.
Excellent problem-solving analytical and troubleshooting abilities.
Strategic thinking with the ability to balance technical and business needs.
Exceptional communication and stakeholder management skills.
Ability to work under pressure and manage multiple priorities simultaneously.
RemunerationMarket-related salary (based on experience and qualifications).
How to Apply Interested candidates should send their CV and a cover letter to with the subject line IT Manager Cape Town.
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