Front Desk Supervisor

Operational Delivery:

• Review visitor and client arrivals for the day to arriving departing and in-house guest by providing accurate and timely information and services
• Responds in a professional and courteous manner
• Attend to special arrival and meeting room requirements
• Provide information about amenities area and venues
• Anticipate client needs and build rapport with clients
• Offer assistance with certain tasks (e.g. confirming travel arrangements taking messages restaurant reservations etc)
• Offer assistance with meeting room technical requirements.
• Report client feedback to the Helpdesk and revert to clients and visitors with resolution
• Escalate unresolved complaints to the Manager when necessary
• Report any building maintenance to the TFS call centre daily.
• Ensure compliance with health and quality standards
• Ensure all meeting rooms are set up as required by the client.
• Conduct daily inspections to ensure that all chairs are in place meeting room is clean and cables are tidy.
• Test AC and VC equipment prior to use.
• Ensure water jugs are refreshed regularly throughout the day and that clean glasses are available at all times.
• Ensure that all white boards are cleaned white board markers are working well and that an eraser is available.
• Sign Condeco panels in and out as and when required.
• Ensure that rooms are cleared and tidied after each meeting.
• Ensure that tables are cleared and chairs are aligned after each meeting.
• Report over flowing dustbins and cleaning issues to the cleaning team on duty in your area.
• Report and hand in any lost property found in meeting rooms to security.

Customer Focus:

• Work with teams to develop and maintain a customer-focused attitude toward activities concentrating on those that most strongly contribute toward improving customer lifetime value
• Interact with client to provide and process information in response to inquiries concerns and requests about products and services
• Conduct client satisfaction surveys to ensure clients are satisfied with the products and services
• Keep up to date with business objectives within the environment
• Provide advice on general changes and compliance within the workplace management framework when required
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
• Attend to and resolve all customer queries timeously or escalate when necessary
• Follow up and follow through on all queries timeously
• Manage conflict
• Ensure that all bookings for your floor is noted and planned at least 48 hours prior to the meeting.

Reporting:

• Prepare all weekly/monthly reporting within set timeframes for submission to your manager
• Update and maintain all relevant records
• Compile and prepare stats as and when required by your manager

Code of Conduct:

• Undertake such other responsibilities as directed by Management that will drive sustainability.
• Work in a flexible way when the occasion arises so that tasks which are not specifically covered in the job description are undertaken.
• Take responsibility for ones own performance.
• Promote TFSs image and corporate citizenry through deliberate and co-ordinated activities.
• Adhere to the TFSs Safety Health Environmental and Quality (SHEQ) Management Systems Policies & Procedures as applicable to this position.
• Ensure TFS ethical values are adhered to.