INTERNAL APPLICANTS ONLY Business Support Quality & Performance Lead
INTERNAL APPLICANTS ONLY Business Support Quality & Performance Lead
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Job Description
***Internal Applicants Only***
Organisation: London Borough of Waltham Forest
Salary: PO8 57663 - 60819
Contract Type: Full-time Permanent
Working hours per week: 36 hours per week (Monday to Thursday 9 am-5.15 pm and Friday 9 am-5pm)
Application Deadline: 17/08/2025
Proposed Interview Date(s): To be confirmed
Reference:1800
About Us:
Bursting with culture energy and opportunity the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused insight-led digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of Londons Good Work Standardemployers. This accreditation is a proof of our commitment to creating a healthy fair and inclusive workplace. This includes fair pay and conditions workplace well-being skills and progression and diversity and recruitment.
The Councils preference is for online application. However if you have a disability and are unable to complete an online application please email so we can arrange an alternative application method.
The Councils preference is for online application. However if you have a disability and are unable to complete an online application please email so we can arrange an alternative application method.
About the role:
We are seeking a dynamic and innovative individual to lead on Resident Experience and Business Support Quality and Performance. This role is pivotal in ensuring high-quality data-led Business Support is provided across all service areas within our organisation.
The successful candidate will have a clear understanding of residents needs and the importance of delivering a seamless service in line with the objectives and values of Mission Waltham Forest.
This role will require a focus on creativity innovation and an ambition for all Business Support functions to continuously improve and deliver increasing value for the organisation and for residents.
Key Responsibilities:
A focus on creativity innovation and an ambition for all Business Support functions to continuously improve and deliver increasing value for the organisation and for residents.
Lead the development and implementation of service plans people strategies and performance and quality assurance measures.
Provide business planning support including forward planning performance overview assessment and strategic planning to senior leadership.
Collaborate with colleagues across the Business Support and Resident Experience service and individual service areas.
Lead and manage key priority projects aligned with the Leader and Chief Executives priorities and Mission Waltham Forest.
Ensure excellent service delivery within a diverse environment maintaining professional standards.
Lead motivate and develop staff to create a high-performing competent and participative workforce.
Drive continuous improvements in all aspects of the service identifying opportunities for transformation.
Collaborate with service areas and transformation teams to be feed into wider organisation transformation ensuring business support are engaged and part of the co-design of transformation work
Build strong working relationships with key stakeholders across the Council and partner organizations.
Manage resources effectively to meet and exceed objectives ensuring value for money.
Implement safeguarding best practices and health and safety legislation.
Qualifications and Requirements:
To be considered for this position you should meet the following requirements:
Educated to degree standard or equivalent
Relevant professional qualification
Terms and conditions:
The below terms and conditions apply to this role:
Satisfactory employment references and CIFAS identity checks;
Satisfactory declaration of interest;
Satisfactory DBS check;
As a public authority we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English with confidence and accuracy sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications regional or international accents dialects speech impediments or the tone of conversations. It does not require staff to speak only in English.
How to Apply:
Interested candidates are invited to submit their applications online by pressing the Apply button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.
Equal Opportunity Employer:
Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area it works hard to respond to the changing needs of its population. We use our statutory duties on race gender and disability equality and best practice in respect of age faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair appropriate accessible and excellent Services to all. Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities the council is operating an anonymous shortlisting process which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby for jobs graded up to and including scale SO2 internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information please refer to our recruitment and selection policy.
We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below or feel free to discuss this during your interview.
For more information on the benefits of working for the Council please visit Information:
If you have any questions about this vacancy or the application process please contact Elisabeth Sippings at
If you have any technical issues when trying to apply for this post please contact our Recruitment Team via email at .
Click here for further information on the Human Resources recruitment privacy notice.
Employment Type
Full-Time
