Contracting Representative

Contracting Representative

Ritter Insurance Marketing

Harrisburg PA

About Ritter Insurance Marketing

Ritter Insurance Marketing an Integrity partner is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg Pennsylvania Ritter has satellite offices in New York Nebraska Idaho Arizona Florida Maryland North Carolina and Ohio. More than 280 full-time Ritter employees support the business of over 15000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents.

Job Summary

Responsible for processing new contracting paperwork for agents. Responsible for all agent support regarding contracting and contracting process.

Primary Responsibilities:

• Assumes responsibility for processing contracting.

  • Save new contracts for processing to the Inbound Licensing Folder.

  • Scrub inbound contracts to ensure each is complete and correct.

  • Verify necessary documentation is included and attached.

  • Verify hierarchy is appointed and works with the upline if additional contracting is needed.

  • Process contracting paperwork with the applicable carrier through the carriers portal or preferred method of submission.

  • Follow up on any outstanding issues if applicable regarding the contracting.

• Assumes responsibility for agent support.

  • Provide customer service to agents via phone email and in person as necessary.

  • Create Service Requests (SRs) as needed to track and handle agent issues.

  • Communicate with carriers to resolve agent issues.

  • Provide full circle customer service to verify agent issues are properly and thoroughly addressed.

• Assumes responsibility for various cross-training assignments.

  • Assist with processing New Business applications as necessary.

  • Assist with additional agent support as necessary.

  • Key application information into appropriate carrier website.

• Assumes responsibility for training new hires temporary employees and cross-training current staff as needed.

• Assumes responsibility for special projects as needed.

• Assumes responsibility for miscellaneous duties as assigned by manager and team leads.

Primary Skills & Requirements:

• High School Diploma or equivalent.

• Basic understanding of insurance and agent relationship is preferred.

• Knowledge of New Business operations and procedures.

• One-year customer service experience and/or data entry experience.

• One-year experience with Microsoft Office.

• Good communication skills especially over the phone.

• Good computer and typing skills.

• Good customer service skills.

• Ability to operate related computer applications and other business equipment including email copy machine scanner fax machine and telephone.

• Positive attitude and ability to work well with others.

Benefits Available

• Medical/Dental/Vision Insurance

• 401(k) Retirement Plan

• Paid Holidays

• PTO

• Community Service PTO

• FSA/HSA

• Life Insurance

• Short-Term and Long-Term Disability

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.