Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Customer Service Representative delivers exceptional customer service and support administrative functions as part of the front office registration team. Responsible for a variety of customer relations duties in a department requiring moderate exercise of independent judgment initiative and ability to make decisions relative to university operations. A large portion of this role involves responding to inquiries via phone email and chat requiring in-depth knowledge of course offerings registration procedures and business unit programs. Position for six (6) months from 08/2025 through 02/10/2026.
Essential Duties And Responsibilities
Serves as a specialist for programs offered through the division possessing the expertise to answer in-depth questions about course curriculum objectives and special registration processes via phone email and chat. Handles departmental special and on-site registration and customer service. Assists with training for all new front office employees and assists with the supervision of student workers. Serves as a backup for Lead Customer Service Representative. Performs other duties assigned.
Minimum Qualifications
High School graduate or equivalent. Three (3) years of customer service experience.
Preferred Qualifications
Working experience and knowledge of Aceware/Student Manager and Microsoft Office products. One (1) year of supervisory experience.
Work Schedule
Monday Friday; 8:00 a.m. 5:00 p.m. May require occasional local travel evening and weekend hours. Position for six (6) months from 08/2025 through 02/10/2026. Dates to be adjusted based on start date.
Required Experience:
Unclear Seniority
Employment Type
Temp
