Installation Technician
Installation Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing building securing and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. We are currently seeking an IT Hardware Technician will be part of a dynamic team that provides IT repair maintenance operations logistics and engineering services to help ensure secure reliable and uninterrupted availability of Endpoint IT Systems.
Essential Functions and Job Responsibilities
- Troubleshoot and resolve common hardware and network issues including video cards desktop/laptop issues cabling and physical layer networking issues and printer troubleshooting and/or maintenance.
- Diagnose and resolve problems with desktop systems printers digital senders mobile devices and other standard office equipment.
- Complete basic hardware work as directed such as cable management desktop PC installation monitors KVMs and laptop imaging and issuance.
- Provide input and update to standard operating procedures.
- Conduct validation of ticket information to ensure completeness and accuracy and escalate issues via ticketing system and requests for assistance as needed.
- Participate in/lead special projects and daytoday operations.
- Consistently remain customer focused and provide a high level of customer service.
- Interact daily with supervisor peers and customers and provide polite and friendly customer service.
- Other duties may be assigned to meet business needs.
Minimum Requirements
- Minimum 8 years experience
- Active T3 investigation with the ability to obtain and maintain necessary security clearances as required for access to classified information.
- DoDI 8140 IAT Level II certification (e.g. SecurityCE)
- DoD 8570 Compliance Appropriate training and/or certification for the computing environment
Physical Demands
- Walking to multiple offices at the customer site to survey and deliver replacement hardware (desktops and laptops).
Company Benefits
PSI offers full-time benefits eligible employees a competitive total compensation package that includes paid leave and options for employer sponsored group medical dental vision short-term and long-term disability life insurance AD&D coverage legal services identity theft and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical dental and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses certifications and tuition reimbursement programs.
EEO Commitment
It is company policy to promote equal employment opportunities. All personnel decisions including but not limited to recruiting hiring training promotion compensation benefits and termination are made without regard to race color religion age sex sexual orientation pregnancy gender identity genetic information national origin citizenship status veteran status protected veteran status disability or any other characteristic protected by applicable federal state or local law.
Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Human Resources by emailing or by dialing .
Required Experience:
IC
Employment Type
Unclear
