Senior Network Technician (Active Secret Clearance Required)
Senior Network Technician (Active Secret Clearance Required)
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Job Description
Shift: Mon-Thurs; On-site
Pay: $68000-$72000; Non-exempt
Ryan Consulting Group Inc. is seeking a Senior Network Technician with strong technical skills attention to detail and the ability to work both independently and collaboratively in a fast-paced environment. The Sr. Network Technician is responsible for performing physical and logical network modifications troubleshooting network issues and providing installation configuration and maintenance support for network infrastructure. Off-hours and weekend work may be required for maintenance windows and critical break/fix activities.
Key responsibilities include:
- Perform Move/Add/Change (MAC) activities including moving or adding network connections in closets and terminating port connections.
- Configure switches to accommodate port activation.
- Respond to ITSM/ServiceNow tickets including problem identification troubleshooting escalation and closure within SLAs.
- Install and configure network hardware (switches routers firewalls network tools/testing devices) in network closets and data center cabinets.
- Logically configure network switches and testing devices.
- Patch circuits into switches and verify connectivity.
- Perform network closet clean-up switch port optimization and site surveys as needed.
- Operate Layer 13 network test equipment for diagnostics and validation.
- Monitor network alerts from management tools and take appropriate corrective action.
- Manage ITSM/ServiceNow ticket queue; respond to update and close incident tickets (break/fix and service requests).
- Support break/fix efforts to restore service meeting network SLA and performance targets.
- Provide effective customer communication; handle initial Tier 1 calls from end users or the help desk.
- Maintain network asset inventory tools to ensure data integrity.
- Manage network documentation including drawings diagrams and records.
- Participate in after-hours change control and maintenance windows when required.
- Assist network personnel in keeping storage areas organized and equipment ready for deployment.
- Coordinate and track RMA activities for defective equipment.
- Set up and test network systems and hardware components prior to deployment.
- Diagnose failed equipment using established procedures to determine if it can be repaired in-house or requires vendor return.
- Perform standard in-house repairs and functional testing on eligible components.
- Test and verify vendor-repaired equipment to ensure proper operation.
- Maintain compliance with all applicable IT security policies and regulations.
- Update and maintain AutoCAD and Visio network documentation.
- Active Secret Clearance Required
- 5 years as a Network Technician
- Certifications: CCNA or CCENT preferred (not required)
- Strong knowledge of networking concepts protocols and hardware
- Experience with ITSM/ServiceNow ticketing systems
- Proficiency with AutoCAD and Visio for network documentation
- Excellent troubleshooting problem-solving and customer service skills
- Ability to work flexible hours including evenings and weekends when necessary
Statements
Equal Employment Opportunity (EEO) Statement
Ryan Consulting Group Inc. is an equal opportunity employer. We are dedicated to ensuring equal employment opportunities in all aspects of employment including recruitment hiring promotion training compensation benefits and termination. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other characteristic protected by applicable law.
Ryan Consulting Group Inc. is also committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to a disability in the application process please contact
Drug-Free Workplace Statement
Ryan Consulting Group Inc. is committed to maintaining a drug-free workplace in compliance with the Drug-Free Workplace Act of 1988 which is a requirement for all federal contractors. We recognize the impact that drug and alcohol abuse can have on the safety health and productivity of our workforce and we are dedicated to providing a work environment that is free from illegal drugs and alcohol. All employment offers are conditional upon successfully passing a drug screening.
Pay Transparency Statement
Ryan Consulting Group Inc. complies with all relevant pay transparency laws in each state and jurisdiction where we operate. This includes providing salary ranges and pay data in compliance with state or local regulations where applicable.
We also ensure that applicants and employees in relevant states are informed of their right to inquire about pay information as required by state or local laws. Employees and applicants in states where pay transparency laws are in effect can expect to be provided with salary information upon request during the hiring process.
Required Experience:
Contract
Employment Type
Contract
