Shelter Supervisor - Evening
Shelter Supervisor - Evening
Posted on :
13-08-2025
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1 Vacancy
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Job Description
The Shelter Supervisor upholds The Mustard Seeds ministry mission by maintaining a high level of professionalism and showing respect to everyone who enters the space and to the local residents. Reporting to Shelter Manager the Shelter Supervisor manages the daily operations of the shelter. This individual also oversees the recruitment training and performance management of the staff. Daily responsibilities for this role include crisis intervention conflict resolution and coaching conversations.
Employment Type:Full-Time
Schedule:Sunday to Thursday 4:00 pm to 12:00 am
Reporting to:Shelter Manager
Location:Central Seed Shelter Edmonton AB
MAJOR DUTIES AND RESPONSIBILITIES
- Champion a positive team dynamic and serve as a constructive ambassador for The Mustard Seed.
- Lead the shelter team ensuring daily tasks and responsibilities of support staff are completed.
- Oversee efforts to build trusted relationships with vulnerable citizens who utilize The Mustard Seeds programs and services.
- Ensure the shelterteam maintains a strong visible presence across the property identifying and addressing opportunities to optimize safety and buildcommunity.
- Prioritize and provide solutions to staff concerns and guest issues.
- Ensure that clients records and information are kept confidential updated and secure.
- Plan and execute housing first programs that engage our guests offering them fellowship hope and healing.
- Provide consistent feedback to team members and conduct monthly one-on-one meetings.
- Train supervise schedule and evaluate the shelter team while promoting professional growth.
- Handle daily operations of the shelter.
- Recruit and train team members supporting HR by submitting necessary forms and conducting interviews.
- Manage the performance of team leads and support staff.
- Establish and enforce shelter policies and procedures.
- Collaborate with the Shelter Manager to create and implement innovative programs and develop schedules reports and budgets for the shelter.
- Support and manage conflict resolution as necessary.
- Ensure adherence to and promotion of The Mustard Seeds Health and Safety policies.
- Facilitate and participate in all required meetings and activities.
- Perform any other assigned duties.
MINIMUM QUALIFICATIONS AND SKILLS
- Post-secondary Degree or Diploma in a relevant discipline is preferred.
- 1 year of leadership experience.
- Minimum of 2 years working in a frontline role.
- Demonstrated leadership abilities with strong interpersonal and communication skills.
- Proficient in providing both positive and constructive feedback.
- Effective problem-solving capabilities.
- Experience and knowledge in addressing mental health issues and addictions.
- Self-motivated with the ability to collaborate in a cross-functional team.
- Proficiency in Microsoft Office Suite and relevant software.
- Maintain a high level of professionalism.
WORKING CONDITIONS
- As The Mustard Seed is a Christian ministry we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith.
- The Mustard Seed Central Shelter operates 24/7 necessitating the Shelter Supervisor to carry and delegate responsibilities as needed.
- Occasionally the role may require working beyond regular working hours to address urgent matters and ensure smooth operations.
- This position is often fast-paced and requires moderate amount of mental effort to successfully accomplish the essential job functions such as responding to clients intense situations (including traumatic incidents) and analyzing information problem solving and providing information.
- The working environment for this position requires moderate amounts of walking climbing standing sitting lifting carrying and daily interactions with colleagues and guests.
- This position requires the training in usage of a two-way radio communications; MS Office based computer programming as well as the HMIS database system FDARP FOIP First aid NVCI and SafeTalk
- Employees are to be aware that many of our clients may experience difficulties or impairment at times which could result in them uttering threats discriminatory statements and other insults at your person. This may be in a raised voice or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive
- Training on how to respond is provided but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments
ADDITIONAL REQUIREMENTS
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.
COMPENSATION & BENEFITS
- The Mustard Seed offers a competitive compensation package for full-time employees which includes extended health and dental benefits for both staff and their dependents.
- All The Mustard Seed employees have access to the Employee and Family Assistance Program which provides support for maintaining a healthy work-life balance addressing mental health concerns and focusing on personal development in various areas.
NOTE
- Your privacy is important to us. The information we collect is used solely for consideration for employment.
- Please visit our careers page to see more job opportunities.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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