Content Design Vice President - Chase Travel
Content Design Vice President - Chase Travel
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Job Description
As a Vice President of Content Design in Chase Travel you will develop and execute content plans for inclusive usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives drive innovative solutions to complex problems and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chases user experience design efforts.
Job responsibilities
- Develop and implement content design strategies for multiple components of a product or a series of small products ensure alignment with business requirements and user experience goals
- Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
- Use content models and taxonomies to design structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
- Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
- Champion inclusive language for a diverse audience ensure seamless positive interactions throughout the customer journey
- Operate independently while maintaining the required level of visibility ensuring alignment with managements strategic vision.
- Support AI Product and cross-product teams within Chase Travel fostering collaboration and defining scope with various product areas.
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in content design editing writing strategy process and architecture focusing on digital products and platforms
- Ability to design effective content architecture organizing and structuring content for enhanced user experience and easy navigation within products or websites
- Expertise in written and verbal storytelling crafting clear engaging content that effectively clarifies complex concepts for diverse audiences adhering to industry standards and best practices
- Extensive experience facilitating workshops for product and experience design creating compelling content journeys
- Advanced technical literacy and deep understanding of content platforms and their impact on user experience
- Demonstrated ability to operate independently and adapt to varying levels of management involvement.
- Strong systems thinking skills with the ability to foresee challenges and make strategic decisions.
- Ability to navigate complex controls environments while also delivering projects that meet both customer and business needs.
- Expertise in building strong relationships and collaborating effectively with diverse personalities.
- Ability to comprehend and design for the complexities of AI-enabled products with a willingness to develop expertise in this area.
Preferred qualifications capabilities and skills
- Direct experience designing AI-enabled products with a keen interest in developing expertise in this area if not already possessed.
- Ability to manage and thrive in diverse project environments from fast-paced and agile to structured and methodical.
- Experience in cross-functional collaboration particularly in environments requiring partnership across multiple product areas.
Required Experience:
Chief
Employment Type
Full-Time
