Technical Writer
Technical Writer
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Job Description
About IQVIA
At IQVIA we help healthcare and biopharma companies improve their probability of success. We do this by connecting our scientific therapeutic and analytics expertise with superior delivery. From advisory through operations IQVIA and its affiliate companies is the worlds largest provider of product development and integrated healthcare services.
As one of FORTUNEs Most Admired Companies in 2021 we offer great opportunities for a career in world-leading clinical research. Our global projects innovative tools and industry leading customers combined with outstanding support from our leadership team and clear career mapping allows you to make a difference in patient health.
About the Position
We are seeking a versatile Technical Writer to join our team. The ideal candidate will have a strong background in technical writing with the ability to create clear concise and accurate documentation for both technical audiences (including developers) and end users. This role requires a deep understanding of technical concepts and the ability to translate complex information into user-friendly content. Additionally the ideal candidate will have some experience in instructional design to develop effective learning materials.
This role requires a wide range of skills and abilities. The right candidate will enjoy working on diverse products and deliverables and building new skills.
Responsibilities
The Technical Writer/Instructional Designer will:
- Create new or update existing customer- and internal-facing materials such as online help user guides administration and configuration guides for software releases while adhering to department processes and style guides. API guides and more technical guides may also be needed.
- Become an expert in IQVIA software products and contribute to projects as needed.
- Plan design and develop effective engaging and high-quality instructional materials such as eLearning and video and maintain them for subsequent releases.
- Assess the time effort and strategy of a project manage against milestones complete deliverables and meet deadlines.
- Contribute to the overall design development flow and user experience of technical documentation and online learning. Where possible suggest process improvements to benefit the team in terms of efficiency and quality.
- Collaborate with subject matter experts across functions to identify new features and enhancements and understand the audiences needs.
- Become skilled in Digital Adoption Platform development such as Pendo and work across relevant teams to design and build DAP content into the software.
Requirements
The ideal candidate will have:
- A minimum of three years of technical writing and/or instructional design experience.
- BA/BS degree or higher in Instructional Design Technical Writing Communications English or a related business field.
- Experience with documentation tools (e.g. MadCap Flare Adobe FrameMaker) and version control systems (e.g. Git).
- Experience creating engaging and effective eLearning modules using products such as Adobe Captivate or Articulate Rise/Storyline.
- Experience with image editing tools such as SnagIt or Camtasia.
- Background in learning design using ADDIE/SAM or similar instructional design methodology preferably in a SaaS and/or customer success environment.
- Background in Digital Adoption Platform tools such as Pendo or WalkMe.
- Proficiency with Microsoft Office products (Windows Word PowerPoint).
Other Skills
The ideal candidate will have:
- Proven ability to convert technical or complex information and tasks into friendly simple language.
- Excellent verbal and written skills as well as proofreading and editing abilities; familiarity with style guides (e.g. Microsoft Style Guide).
- Ability to collaborate effectively across business functions including SMEs within engineering support user design customer success and others to gather product and end-user knowledge.
- Ability to work across international teams.
- Innate curiosity and willingness to learn. The right candidate is a self-starter who requires minimal supervision and enjoys learning about the clinical trial industry and the products they are supporting.
- A customer-focused detail-oriented mindset with the ability to maintain a positive attitude in a dynamic fast-paced work environment.
- Clinical trials business knowledge would be a great bonus.
Please be prepared to submit a portfolio of technical writing and/or eLearning project samples.
Note - IQVIA complies with all applicable laws regarding reasonable accommodations for religious medical or other legally protected reasons. IQVIA offers a friendly progressive work atmosphere and a comprehensive benefits package including medical dental life insurance and vision coverage tuition assistance bonus plan and 401(k).
We look forward to the prospect of working with you! At IQVIA we believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. The advanced analytics technology solutions and contract research services we provide to the life sciences industry are made possible by our 70000 employees around the world who apply their insight curiosity and intellectual courage every step of the way. Learn more at .
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role when annualized is $52600.00 - $131500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.
Employment Type
Full-Time
