ARIZONA DEPTARTMENT OF REVENUE

Funding Arizonas future through excellence in innovation exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS) an intentional results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance reduce waste and commit to continuous improvement with sustainable progress. Through AMS every ADOR team member seeks to understand customer needs identify problems improve processes and measure results.

Address: 1600 W. Monroe Street Phoenix AZ 85007

Salary: $19.71 an hour ($41000 annualized)

Grade: 18

Closing Date: Open Until Closed

This position may require in-office/in-person training until needed competencies are learned but then mayoffer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

The Tax Collector Senior is a part of the escalation team responsible for the collection of delinquent tax liabilities of assigned cases on behalf of the Department of Revenue. Reviews prioritizes and self-assigns and handles difficult/complex cases by way of outbound efforts via ticketing system assignments for Individual Income Corporate Income Withholding and Transaction Privilege Tax (TPT) cases. Contacts and completes the collection of tax liabilities and delinquencies via phone calls emails or other means of contact to negotiate payment plans and/or enforce collection activities. All work is to be completed while educating taxpayers and promoting voluntary taxpayer compliance. This role is eligible for remote work with occasional presence in the Tucson office.

Service Delivery

Reviews prioritizes and self-assigns and handles difficult/complex cases by way of outbound efforts via ticketing system assignments for Individual Income Corporate Income Withholding and Transaction Privilege Tax (TPT) cases

Project Coordination

Works with supervisors on a rotating basis to assist taxpayers that come into our building with tax issues assists with escalated calls from taxpayers represents the collection team at off site conferences and assists in training needs if applicable

Collection Enforcement

In accordance with ARS Title 42 initiates administrative enforcement to include the filing of tax liens issuing of levies for rights to property referring cases to the Order to Show Cause hearings filing of complaints for suspension/revocation of Registrar Contractors licenses filing of affidavits of tax deficiencies with the Arizona Liquor Board and Control and filing liens with AZ MVD;Issues subpoenas to obtain and verify financial information determine abatements administrative enforcement and cases referred to the Attorney Generals Office for civil proceedings;Files all public documents in statutory required locations; andConfers with attorneys on complex case issues as needed

Agency/Department Compliance & Continuous Improvement

Education & Experience

• Any combination that meets the knowledge skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED) coursework training and work experience relevant to the assignment.
• Minimum one year of collections experience
• Minimum of one year customer service experience

Licenses & Certifications

• None required
  

Knowledge/Understanding

• Basic knowledge and understanding of Federal and State tax statutes administrative rules and regulations
• Basic knowledge and understanding of tax collection enforcement rules and regulations
• Knowledge of investigative and research techniques
• Knowledge of lien laws pertaining to personal and real property for consensual liens and statutory liens from agencies such as the IRS
• Knowledge of tax filing requirements and supporting documentation necessary to process tax returns
  

Skills

• Strong communications skills to include verbal written and active listening with the ability to convey tax-related information in laymans terms
• Effective organization and time management skills with the ability to make measurable progress on multiple priorities
• Strong interpersonal skills and demeanor
• Strong negotiation and persuasion skills
• Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail Sheets Docs and Drive
• Proficient in the use of tax reporting systems

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
  
• Ability to read interpret disseminate and apply complex and comprehensive tax related information laws policies legislative proposals and contracts
• Ability to work in a confidential manner ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to think creatively critically and strategically when analyzing and proposing compliance solutions
• Demonstrated ability to work with a high degree of autonomy and also participate collaboratively as part of a team
• Ability to work in a confidential manner ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing classifying and synthesizing the data into fundamental issues; from the information identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data
  collected; and identifying the options and solutions for addressing the problems analyzed
• Willingness and ability to embody ADORs core values of Do the Right Thing Commit to Excellence and Care About One Another

Additional Job Demands

• In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects
• No substantial exposure to adverse environmental conditions (such as in typical office or administrative work)
• If completing work remotely must perform job duties in a dedicated secured space with internet access

• Experience in a tax collection program or customer service experience emphasizing administrative and judicial collection enforcement
• Experience with Continuous Improvement Six Sigma and/or LEAN
• Bilingual in English-Spanish with strong reading writing and speaking skills

The final candidate will be required to abide by the the following pre-employment checks:
- Employment and Education Verification
- State and Federal Criminal Background Check including fingerprinting
- Arizona Tax Filing Records Check

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides a world class comprehensive benefits package including:
- Paid time off for holidays sick days annual leave military leave bereavement leave and civic duty leave
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- A robust and affordable insurance plan that includes medical dental vision life insurance short-term and long-term disability options.
- Higher education discounts for State employees and tuition reimbursement up to $5250 per fiscal year available to seek further career advancement or certification in Continuing Professional Education.
- Work-life balance and additional options for life betterment such as the Infant at Work Program State Wellness Program Public Transit Discounts Alternate Work Schedules and Telework opportunities.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned or worked and your ending salary. Learn more about ASRS at: Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting the Human Resources-Talent Team. Requests should be made as early as possible to allow time to arrange the accommodation.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

If you have any questions please contact the ADOR Human Resources-Talent Team at for assistance.