Sales Enablement Specialist
Sales Enablement Specialist
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Job Description
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
At Mountain America the Sales Enablement Coordinator owns the direction of our AAA Sales Playbook Strategy. This role works cross-functionally with internal teams like Marketing and AAA TMD team to effectively execute the strategy. The Sales Enablement Coordinator is responsible for defining clear sales processes and standards equipping the Member Service team members with the necessary tools resources and knowledge while enhancing the effectiveness of sales efforts.Job Description
LOCATION
Mountain America Center
9800 S Monroe St
Sandy UT 84070
SCHEDULE
Full time; This role can be hybrid with some in office requirements depending on business need.
Or can be considered for remote work depending on candidate experience and business need. Remote team members must reside within current Mountain America Credit Union footprint.
To be effective an individual must be able to perform each job duty successfully.
Sales Playbook Development & Execution
- Lead the creation and refinement of the AAA Sales Playbook defining clear sales stages exit criteria tools and best practices tailored to branch and service center environments
- Ensure alignment with CRM workflows product messaging and the member journey.
- Integrate AAA Skills Assessments and feedback loops to support ongoing development.
Training & Knowledge Delivery
- Partner with the Talent and Member Development team to deliver targeted training programs and skill guides that reinforce AAA principles and sales excellence.
- Ensure all enablement content is accessible relevant and aligned with organizational goals.
Sales Enablement
- Equip Member Service team members with the necessary tools resources and knowledge for identifying and addressing the unique financial needs of members.
- Define and track KPIs related to enablement effectiveness including adoption rates sales productivity and member/team-member satisfaction.
- Use insights from CRM analytics and performance dashboards to inform continuous improvement.
Process Definition
- Own the lead acquisition and development strategy. Partners with Marketing to analyze gaps how to fill gaps and optimize the sales process from member campaigns to team member delivery.
- Define clear processes and standards for delivering exceptional member experiences ensuring consistency and reliability
- Map out existing workflows to identify areas for improvement and optimization. This involves analyzing current processes pinpointing bottlenecks and implementing changes to enhance efficiency
Content Management & Communication
- Maintain a library of enablement content including scripts templates objection handling guides and success stories.
- Promote adoption of sales programs and celebrate team achievements.
Sales Leader Coaching Playbook
- Create a coaching framework for Member Service leaders to guide team development drive growth and achieve operational excellence.
- Use performance metrics to track the impact of coaching on team and sales results
- Set clear coaching standards to support AAA team members in delivering excellent member experiences
- Strengthen Member Service through certified coaching outbound calls and SEG events to boost satisfaction
- Achieve operational excellence by understanding member needs identifying helpful products and ensuring top service quality
KNOWLEDGE SKILLS and ABILITIES
The requirements listed are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Education and Experience
- Typically requires minimum of 3 years in sales enablement training or sales operations preferably in financial services or member-focused environment.
- Bachelors degree in Business Marketing or related field or equivalent experience required.
Knowledge & Skills
- Builds on and continues to acquire and develop working knowledge and applies methods or procedures in sales enablement sales process and communication.
- Knowledge of sales enablement and a strong ability to align sales training and sales processes is essential.
- Problem solving skills
- Verbal/written communication skills
Leadership and Organization Development
- Collaborates with peers to deliver results and build organizational capacity
- Ability to work independently and as part of a team
- Strong contribution to team effectiveness
- Develops multifunctional base level skills
- Excellent collaboration communication and project management skills.
Scope and Strategic Impact
- Provides more detailed support to the team in defining sales processes.
- Assists with moderately complex data analytics
- Provides periodic reports and updates as required by team and guides new hires
- Applies intermediate level of subject matter knowledge to solve a variety of common business issues
- Evaluates unique circumstances and assists in making recommendations
- Develops solid understanding of applications within business environment
Analytical Thinking & Problem Solving
- Works on problems / projects of moderately complex scope
- Exercises independent judgment within defined practices and procedures to determine appropriate action
Other Skills and Abilities
- Deep understanding of the AAA sales and service philosophy and its application in Member Service.
- Proven ability to develop structured content and sales programs that drive behavior change.
- Excellent collaboration communication and project management skills.
- Detail oriented with strong organizational skills a must.
- Experience with CRM systems sales enablement platforms and performance dashboards.
- Proficiency in using sales enablement tools and resources.
- Familiarity with AAA methodology and member profiles.
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit talk and hear consistently
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers light traffic)
***This Job is not eligible to be performed in Colorado or Connecticut either remotely or in-person.***
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
