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You will be updated with latest job alerts via email$ 33 - 40
1 Vacancy
Senior Technical Support Analyst
The City of Colorado Springs is ready to welcome a Senior Technical Support Analyst to the IT Department. As a Senior Technical Support Analyst you will act as the lead technician for the 24x7 Service Desk Team. This position plays a crucial role in ensuring the stability and efficiency of IT services by providing advanced technical support system administration and troubleshooting. As a Senior Technical Support Analyst you will work closely with IT staff and end users ensuring seamless operations and excellent service delivery. Join us and be a key player in maintaining and improving the Citys IT infrastructure!
Were an accredited pay equity employer!
Your starting pay will be within the posted hiring range based on your years of experience and education. As an employee with the City of Colorado Springs there is room to grow! Click this link to view the salary range for this position: 2025 Salary Schedule
Knowledge of:
Advanced troubleshooting techniques for hardware software and networking issues
ITIL framework and best practices for IT service management
Windows operating systems Microsoft Office Suite and Active Directory
IT security principles and compliance requirements
Ability to:
Serve as the team lead in a fast-paced high-demand IT environment
Analyze and resolve complex technical issues independently
Communicate technical concepts clearly to non-technical users
Work effectively under pressure while managing multiple priorities
Maintain detailed documentation and follow IT service management procedures.
Environmental Conditions
Frequency
Primary Work Environment
Office Environment
Extreme Temperature
Never
Wetness and Humidity
Never
Respiratory Hazards
Never
Noise and Vibrations
Never
Physical Hazards
Never
Mechanical and/or Electrical Hazards
Never
Exposure to Communicable Diseases
Never
Equal Opportunity Employer
The City of Colorado Springs is committed to a culture that values our employees unique individual qualities and fosters an inclusive environment where people want to be.
The City of Colorado Springs offers additional compensation depending on the position area of assignment and specific job assignments including shift differential pay differential acting or lead special assignment hazard pay longevity cell phone allowance uniform allowance relocation awards standby call out compensatory time off tuition overtime extra duty incentive holiday premium proficiency and vacation sell back.
NOTE: This job announcement is not intended to include a complete listing of all responsibilities knowledge skills and abilities associated with the position.
The City does not sponsor applicants for work visas of any kind (including but not limited to F-1 H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.
Apply to Join Our Team
Completing your application in full including the entire work experience section will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
Applicants may redact information from their resumes certifications transcripts or any other additional application materials that identify the applicants age date of birth or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page
Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes you may submit another application prior to the positions closing date and time listed in the job posting. HR will review the last application you submit for a position.
The Citys job classifications including physical demands and descriptions can be found on theColorado Springs Class Specifications page
You can view the status of your application on the City of Colorado Springs Careers page.
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Required Experience:
Senior IC
Full-Time