drjobs Senior Technical Support Analyst

Senior Technical Support Analyst

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1 Vacancy
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Job Location drjobs

Colorado Springs, CO - USA

Hourly Salary drjobs

$ 33 - 40

Vacancy

1 Vacancy

Job Description

Description / Position Overview

Senior Technical Support Analyst

The City of Colorado Springs is ready to welcome a Senior Technical Support Analyst to the IT Department. As a Senior Technical Support Analyst you will act as the lead technician for the 24x7 Service Desk Team. This position plays a crucial role in ensuring the stability and efficiency of IT services by providing advanced technical support system administration and troubleshooting. As a Senior Technical Support Analyst you will work closely with IT staff and end users ensuring seamless operations and excellent service delivery. Join us and be a key player in maintaining and improving the Citys IT infrastructure!



Benefits Offered:


Job Location:Plaza of the Rockies - 111 S. Tejon St. Colorado Springs CO 80903
Work Schedule:Monday - Friday 8:00AM - 5:00PM with opportunity for flexibility if needed. Full-time in-office presence is a requirement for this position
Hourly Salary:$33.91 - $40.71

Were an accredited pay equity employer!

Your starting pay will be within the posted hiring range based on your years of experience and education. As an employee with the City of Colorado Springs there is room to grow! Click this link to view the salary range for this position: 2025 Salary Schedule



As a Senior Technical Support Analyst you will:

We are looking for candidates who possess:

Knowledge of:

  • Advanced troubleshooting techniques for hardware software and networking issues

  • ITIL framework and best practices for IT service management

  • Windows operating systems Microsoft Office Suite and Active Directory

  • IT security principles and compliance requirements


Ability to:

  • Serve as the team lead in a fast-paced high-demand IT environment

  • Analyze and resolve complex technical issues independently

  • Communicate technical concepts clearly to non-technical users

  • Work effectively under pressure while managing multiple priorities

  • Maintain detailed documentation and follow IT service management procedures.

Minimum Qualifications

  • Equivalent to the completion of the twelfth grade (high school diploma or GED)
  • Five years of full-time professional IT service desk technical support or IT related experience in a related field
  • Possess upon hire or willingness to obtain within six months of hire a CompTIA Security certification

Substitutions: We value a diverse range of qualifications and experiences.Each year of further education can be substituted for each year of relevant work experience and each year of additional relevant work experience can be substituted for each year of required education.We encourage all to apply!

Preferred Qualifications

The followingqualifications are notbut they are considereddesirable.If youpossessany of the preferred qualifications please include specific details in your application. This information may be used toidentifya top group of applicants.

  • Possess upon hire or willingness to obtain a CompTIA A Certification
  • Experience using ITSM tools (such as FootPrints Cherwell or Remedy)
  • Experience using Microsoft SCCM SharePoint and Exchange Tools
  • Experience troubleshooting mobile devices (iOS and Android)
  • Previous experience in which demonstrates successfully leading or supervising junior members in an IT role


Additional Information



Physical Demands:Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

Environmental Conditions

Frequency

Primary Work Environment

Office Environment

Extreme Temperature

Never

Wetness and Humidity

Never

Respiratory Hazards

Never

Noise and Vibrations

Never

Physical Hazards

Never

Mechanical and/or Electrical Hazards

Never

Exposure to Communicable Diseases

Never

The description above is intended to represent only the key areas of responsibilities; specific job assignments duties and environmental conditions will vary depending on the business need of the department and the particular assignment.

Equal Opportunity Employer

The City of Colorado Springs is committed to a culture that values our employees unique individual qualities and fosters an inclusive environment where people want to be.

The City of Colorado Springs offers additional compensation depending on the position area of assignment and specific job assignments including shift differential pay differential acting or lead special assignment hazard pay longevity cell phone allowance uniform allowance relocation awards standby call out compensatory time off tuition overtime extra duty incentive holiday premium proficiency and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities knowledge skills and abilities associated with the position.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1 H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Apply to Join Our Team



The Citys job classifications including physical demands and descriptions can be found on theColorado Springs Class Specifications page

You can view the status of your application on the
City of Colorado Springs Careers page.

To be notified of future career opportunities sign up for job alerts on the Job Alerts page.


Required Experience:

Senior IC

Employment Type

Full-Time

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