Customer Success Manager, Punchh
Customer Success Manager, Punchh
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Job Description
For over four decades PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100000 restaurants in more than 110 countries. Embracing our Better Together ethos we offer Unified Customer Experience solutions combining point-of-sale digital ordering loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more visit or connect with us on LinkedIn X (formerly Twitter) Facebook and Instagram.
Position Description:
PAR Technology has an exciting opportunity for an ambitious Customer Success professional to join our Punchh team!
Are you a relationship builder with a passion for driving success As a Punchh CSM youll manage a portfolio of amazing brands guiding them to maximize value from our platform. From smooth onboarding to ongoing support youll be the go-to partner ensuring their goals are met while fostering long-term growth.
Youll work cross-functionally to launch new features drive adoption and identify growth opportunitiesall while championing your clients success every step of the way. If you thrive on collaboration problem-solving and helping businesses shine this is the role for you!
Position Location:
Austin TX. Hybrid 2 Days Onsite.
What Were Looking For:
Requirements:
2-3 years of customer success or client account management experience in B2B SaaS companies
Capability to successfully manage and develop a book of accounts across multiple brands.
Impeccable verbal written communication presentation and articulation skills with attention to detail
Natural relationship and rapport builder - the ideal candidate has empathy for the client and can read a room
Strong time management and problem solving skills. Ability to prioritize and triage competing priorities and maintain focus on successful delivery of client projects
Consistent success applying best practices to achieving high client renewal retention rates and upsells.
Good balance between a longer-term strategic thinker coupled with more short-term milestones that advance the company towards the longer-term goals
Highly analytical and data-driven but also a creative problem solver and innovator.
Ability to influence cross-functional teams and individuals without direct authority.
Ability to make thoughtful actionable recommendations and quickly build consensus
Entrepreneurial creative resourceful self-starter in fast-paced environment.
Strong sense of accountability and ownership
Able to travel 15-20%
Bachelors degree in Business or Marketing or a related field
Additional Skills (Highly preferred):
Experience in mar-tech restaurant tech CRM or ecommerce SaaS industry specifically or digital marketing agency managing commercial brand client accounts.
Experience in marketing or Customer Success for a large enterprise brand in restaurants or retail.
Unleash your potential: What you will be doing and owning:
Be your clients go-to champion driving their success and building strong relationships.
Host engaging check-ins and recommend creative campaigns to boost sales and engagement.
Master the Punchh platform to train clients drive adoption and track impactful results.
Dive into client goals offering tailored campaign strategies that deliver.
Lead strategic QBRs to align on performance and future plans.
Guide clients through every stageonboarding adoption and ongoing supportensuring a seamless experience.
Spot growth opportunities by anticipating client needs and uncovering upsell potential.
Drive retention and renewals with proactive support and value-driven insights.
Collaborate with sales to shine in the pre-sales stage with prospective clients.
Interview Process:
Interview #1: Phone Screen with Talent Acquisition Team
Interview #2: Video interview with the Hiring Manager (via MS Teams)
Interview #3: Video interview with the Head of Customer Experience (via MS Teams)
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process or for your role at PAR please contact .If youd like more information about your EEO rights as an applicant please visit the US Department of Labors website.
Required Experience:
Manager
Employment Type
Full-Time
