Sr. Product Marketing Manager, Customer Retention

About Us:
We are the leader in human-centric cybersecurity. Half a million customers including 87 of the Fortune 100 rely on Proofpoint to protect their organizations. Were driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint youll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback challenges and opportunities Accountable for results and best-in-class outcomes Visionary in future-focused problem-solving Exceptional in execution and impact.

Corporate Overview

In todays cyber threat landscape protection starts with people. At Proofpoint that simple truth fuels our passion for protecting users the data they create and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint you are helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurityand why more than half of the Fortune 100 trusts us as a security partner.

The Role

Proofpoint is seeking a strategic and customer-obsessed Senior Product Marketing Manager with a strong focus on customer this strategic role you will focus on increasing product adoption and reducing churn. You will develop compelling messages and rich digital content that reinforce product value educate users and drive adoption of key features. You will collaborate with Customer Success Product and Renewal Sales teams to craft compelling narratives develop go-to-market strategies for customer-facing features and build programs that reduce churn. This is a high-impact opportunity to influence how we grow and retain loyal customers. The ideal candidate is a detail-oriented self-starter who can balance strategy with tactical execution.

Your day-to-day

• Partner with Customer Success and Marketing to develop and execute marketing initiatives focused on increasing customer retention reducing churn and improving product engagement across key customer segments
• Craft clear benefit-driven messaging that reinforces the ongoing value of Core Email Protection to existing customers tailored by persona use case and lifecycle stage (e.g. onboarding adoption and renewal)
• Create product-focused content such as onboarding guides product update communications best practice tutorials and renewal collateral
• Collaborate with Customer Success and Product to launch new features with programs content and in-app experiences that drive meaningful usage and retention
• Work with Customer Success and Marketing teams to design and execute customer campaigns and communications that support onboarding adoption and renewal journeys
• Gather insights from customer feedback usage data and interviews to inform marketing strategies improve messaging and identify retention risks
• Work with Customer Reference Marketing Customer Success and Sales to identify and nurture advocates and build customer stories case studies and testimonials that reinforce Proofpoints value.
• Partner with Finance Customer Success and Product to monitor and report on KPIs such as churn rate NPS product usage and other engagement metrics.

What you bring to the team

• Strong ability to translate complex product capabilities into compelling customer-centric messaging
• Strong understanding of email security challenges including phishing malware and BEC
• Demonstrated experience developing and executing retention or post-sale engagement strategies across onboarding adoption and renewal customer lifecycle stages
• Excellent written visual and verbal communication skills with the ability to create compelling value-based content across a variety of customer stakeholders (e.g. CISOs CIOs Directors/Managers practitioners)
• Exceptional cross-functional collaboration stakeholder management skills and experience partnering with Customer Success Product and Renewals Sales
• Analytical mindset with a bias toward action and getting things done
• Ability to work independently and adapt quickly
• 6 years of product marketing lifecycle marketing or customer marketing experience to enterprise IT or security with at least 2 years in a senior-level or strategic role.
• BS/BA required preferably in business or technical concentration

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions andthe people who work here are the key are a customer-focused and driven-to-win organization with leading-edge productsand many exciting reasons to join our team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse multinational Proofpoint withopportunities in all functions and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

Why Proofpoint At Proofpoint we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youll love working with us:

Competitive compensation

Comprehensive benefits

Learning & Development: We are committed to the growth and development of our team members offering a range of programs including leadership and professional development workshops stretch project assignments and mentoring opportunities to help employees reach their full potential.

Flexible work environment: Remote options hybrid schedules flexible hours etc..

Annual wellness and community outreach days

Always on recognition for your contributions

Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging empower purpose and drive success-every day for everyone. We encourage applications from individuals of all backgrounds experiences and perspectives. If you need accommodation during the application or interview process please reach out to . How to Apply Interested Submit your application here We cant wait to hear from you!

Consistent with Proofpoint values and applicable law we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package including flexible time off a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area New York City Metro Area: