Waiver Services Scheduler (Office Specialist)
Waiver Services Scheduler (Office Specialist)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The work we do matters!
Hiring Agency:
Health & Human Services - Agency 25
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed job is posted as open until closed):
Job Description:
Join the Eligibility & Enrollment (E&E) team in the Division of Developmental Disabilities as a Scheduler where youll play a key role in supporting Nebraska families by coordinating waiver assessments that help individuals access the care and services they need to thrive.
What we Offer:
156% state-matched retirement contribution
13 paid holidays
Generous leave benefits
Tuition reimbursement
Public Service Loan Forgiveness (PSLF)
79% employer-paid health insurance
Dental and vision coverage
Employer-paid $20000 life insurance
Career growth opportunities
As a Scheduler you will:
- Review waiver applications and referrals to determine scheduling needs.
- Screen applications for completeness and required documentation.
- Contact individuals and their representatives to coordinate assessment appointments.
- Schedule assessments for Waiver Services Specialists (WSS) based on location availability and individual needs.
- Monitor and respond to cancellations no-shows and reschedule requests.
- Use a variety of tools including Outlook NFOCUS SharePoint Excel and the Scheduler Dashboard.
- Maintain clear professional communication and accurate documentation in all systems.
- Collaborate with internal teams to ensure efficient and compassionate service delivery.
- Follow procedures to respect privacy and consent guidelines
Requirements / Qualifications:
Minimum Qualifications: Coursework/training in administrative/office support functions procedures and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency. OR Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.
Preferred Qualifications:
- Experience in scheduling case coordination or working within a healthcare or human services setting.
- Proficiency with Outlook Excel SharePoint and other data tracking systems.
- Understanding of Medicaid or Home and Community-Based Services (HCBS) processes.
Knowledge Skills and Abilities:
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong organizational and problem-solving skills.
- Excellent interpersonal skills and the ability to work well with individuals from diverse backgrounds.
- High attention to detail and accuracy.
- Dependability and accountability in handling sensitive information.
Benefits
We offer a comprehensive package of pay benefits paid time off retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position agency and employment status. For more information on benefits please visit: Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
