Cloud Operations Lead
Cloud Operations Lead
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$ 88187 - 154327
1 Vacancy
Job Description
Description of Work
This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Raleigh NC
This Position Is Funded In Part Through Federal Funds.The Cloud Operations Lead is a hands-on technical role responsible for administering enterprise-grade Amazon Web Services (AWS) infrastructure to support the operations and maintenance of complex mission-critical IT systems for the Department of Health and Human Services (DHHS). This position ensures continuous availability optimal performance and compliance of hybrid data center environments that serve both internal staff and external users across North Carolina.
This role provides operational leadership in cloud infrastructure management driving automation security optimization and cost-efficiency initiatives. The position involves daily oversight of AWS environments infrastructure lifecycle management and coordination with audit and compliance teams to address regulatory needs.
Key Duties Include:
Provision and maintain cloud infrastructure and environments using AWS.
Lead operational discussions across servers storage database and automation.
Implement infrastructure-as-code (IaC) CI/CD and orchestration tools.
Troubleshoot and resolve performance and availability issues in AWS environments.
Deploy patches and upgrades in Windows and Linux systems on AWS.
Oversee audit response and remediation for infrastructure platforms.
Support disaster recovery and business continuity operations.
Guide a team of operational staff prioritizing work and fostering collaboration.
Respond to production emergencies or public health-related incidents as needed.
About the NC Department of Health and Human Services (DHHS):
The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.
About the NC DHHS Information Technology Division:
In collaboration with our partners the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises six sections: Implementation and Operations Strategy and Workforce Enterprise Technology Vendor and Finance Data and Analytics and Cyber and Privacy. Team ITD offers the following services but not limited to implementations operations project/portfolio management infrastructure consulting business division liaison digital transformation IT strategy enterprise technology IT contract and vendor management and data office services.
Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees. Visit website for benefits: more information about DHHS: Skills and Abilities / Competencies
Listed below are the knowledge skills and abilities (KSAs) associated with the position. These KSAs along with the minimum education and experience listed are required in order to be deemed eligible for the position therefore you must provide supporting information within the body of your application to demonstrate your possession of each KSA listed.
Qualified applicants must possess and application must clearly reflect work experience that demonstrates the following:
Extensive experience with provisioning and managing AWS infrastructure for large-scale IT applications.
Proven experience with automation and orchestration using tools such as Terraform CloudFormation or Ansible.
Demonstrated experience scripting with Python Bash or PowerShell for cloud infrastructure management.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See details.
Qualified applicants must possess and application must clearly reflect work experience that demonstrates the following:
Bachelors degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and six years of progressive experience in business application business intelligence or enterprise application consulting or development
OR
Associates degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and seven years of progressive experience in business application consulting or development
OR
High School or General Education Development (GED) diploma and ten years of experience in business application business intelligence or enterprise application consulting or development
OR
An equivalent combination of education and experienceSupplemental and Contact Information
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.
It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked education with the date of graduation all work experience and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
- Applicants seeking Veterans Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions they must attach either a DD256 or NGB 22.
- If applicants earned college credit hours but did not complete a degree program they must attach an unofficial transcript to each application to receive credit for this education.
- Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicants transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service please visit the NACES membership website at Transcripts degree evaluations and cover letters may be uploaded with your application.
Due to the volume of applications received we are unable to provide information regarding the status of your application. To check the status of an application please log in to your NC Government Job Opportunities account and click Application Status.
If you are selected for an interview you will be contacted by management. If you are no longer under consideration you will receive an email notification.
If there are any questions about this posting please contact Talent Acquisition at .
For technical issues with your application please call the NeoGov Help Line at . If you have a technical issue with your Government Jobs account please call their Help Line at 1-.
Employment Type
Full-Time
