Associate Mako Product Specialist- Denver, CO
Associate Mako Product Specialist- Denver, CO
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$ 58000 - 81000
1 Vacancy
Job Description
Develops the skills and certifications necessary to optimally perform in this technical and clinical role. Gains hands-on training and experience on the use of Strykers Mako robot including set-up breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
Provides clinical product support to all end users and provide on-site guidance and assistance during surgical procedures. Resolves technical product and service issues as needed. Provides training ongoing in-services and customer education to assigned account(s).
Essential Duties & Responsibilities
Clinical and Technical Expertise:
- Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
- Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
- Complete Stryker Learning Management System (SLMS) assignments on an ongoing timely basis.
- Build knowledge of Stryker implants instrumentation and applicable clinical benefits.
- Learn proprietary software to prepare pre-operative CT scans and assist surgeons in pre-operative implant planning implant sizing and positioning.
- Observe and apply practices used to train and guide surgeons and hospital staff in robotic-assisted surgery.
- Build troubleshooting skills to solve technical issues related to the robot. Collaborate with Education and Field Service teams to learn basic technical components of the robot.
Account and Territory Management:
- Shadow and assist in day to day coordination of accounts and necessary tasks to support scheduled robotic procedures. Successfully complete supervised cases needed to obtain full certification for each application.
- Develop knowledge of hospital and account preferences to meet or exceed customer expectations. Deliver excellent customer service and foster positive trusting relationships with surgeons and hospital staff.
- Manage inventory instrumentation and total case preparation. Ensure all cases are planned and reviewed with associated surgeons prior to scheduled surgeries.
- Learn and complete all necessary account administration duties (e.g. Case Tracker daily updates PER process - Product Experience Report RMA process - Return Material Authorization case billing and closure). Provide prompt and accurate complaint reports per quality and compliance system requirements.
- Assist in product demonstrations and lab logistics to service sales marketing and potential customers.
- Build collaborative relationships with internal sales team members to achieve business objectives.
- Support the execution of the sales plan to grow product utilization and increase volume with current and potential surgeons.
Qualifications and Work Experience Required
- 1 year of relevant work experience preferred.
- Previous experience in a sales or technical product environment preferred. Previous experience in the healthcare industry preferred.
- Demonstrated understanding of customer service principles and how decisions impact customers and our business.
- Demonstrated focus on the details outputs and deliverables that have a strong customer impact.
- Demonstrated ability to work productively in the face of ambiguity or uncertainty.
- Demonstrated ability to work collaboratively communicate and build positive relationships that foster a sense of teamwork.
- Demonstrated aptitude in technical skills and technology systems and administrative procedures (e.g. ERP software Office Suite file processing and record management).
- Valid drivers license with good driving record required
- 4-year degree or equivalent
- $58000 - $81000 salary plus bonus eligible benefits. Individual pay is based on skills experience and other relevant factors.
Required Experience:
IC
Employment Type
Full-Time
