Systems Engineer (Salesforce Support Admin)
Systems Engineer (Salesforce Support Admin)
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Job Description
About the Role:
- The Systems Engineer provides direct end-user support to Gartners Salesforce CRM community across multiple business units. The candidate will work directly with the end users to make sure that they have the right access knowledge and data for their job responsibilities. The candidate will also work directly with IT colleagues to resolve underlying issues and collaborate on software design changes.
What youll do:
- Provide support to CRM users worldwide while working closely with Engineering teams to maintain the operational integrity of production systems
- Provide efficient application support and administration including incident resolution and problem management follow up based on knowledge articles SOPs and Run Books
- Configure support and provide subject matter expertise for Salesforces Sales and Service clouds
- Maintenance and customization users roles profiles groups accounts contacts record types sharing rules custom objects pick lists and page layout customization to support vital business functions
- Perform final Data Mapping and execution of Data import of any approved business requests into CRM
- Create reports and dashboards to perform data analysis and to troubleshoot and fix bugs
- Identify risks deliver clear documentation and work directly with internal stakeholders and external vendors to resolve escalations
- Develop and design data insights for monitoring and scaling business processes
- Support AppExchange and integrations that are in place for the Salesforce core org working with other internal and external systems as well as other vendors
- Monitor and address SFDC tasks and tickets.
- Develop and update reports as needed
- Create new reports
- Develop / configure report customizations
- Provide field level access to users.
- Update and Create flows in SFDC.
- Resolve end user problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Identify ticket trends and work towards reducing recurrences
- Identify opportunities to simplify optimize and automate business processes
What youll need:
- Bachelors Degree with a minimum of 2-3 years of Salesforce administration System Support and/or System Administration
- Experience working on data models with hands-on report and dashboard building to perform data analysis
- Experience understanding business logic
- Proven ability to manage users data and security
- Proven troubleshooting skills including the ability to analyze and resolve difficult problems quickly with keen attention to detail
- Demonstrated proficiency in the use of data management tools such as Data Loader
- Detail-oriented with excellent verbal and written communication skills
#LI-SN2
Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
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Employment Type
Full-Time
