Delivery Manager
Delivery Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an experienced and results-driven Delivery Manager to lead and manage the Production Support Service Delivery for a mission-critical Application Suite. The ideal candidate will have prior experience overseeing large-scale support operations including managing a team of approximately 100 resources ensuring high-quality stable and efficient support services 24x7.
The opportunity:
Oversee end-to-end delivery of production support services across the enterprise platform and infrastructure.
Ensure SLA adherence uptime performance and incident resolution targets are consistently met.
Implement and improve ITIL-aligned processes (incident problem change and release management).
Lead a global support team of 100 professionals including L1 L2 L3 support engineers leads and managers.
Foster a culture of accountability continuous improvement and operational excellence.
Drive workforce planning hiring onboarding and performance management.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What you need:
12 years of experience in IT service delivery or production support with at least 5 years in a leadership role.
Proven track record of managing large-scale production support environments (preferably enterprise platforms like SAP Oracle Salesforce or custom enterprise systems).
Strong knowledge and experience in APIs
Telco experience
Experience managing globally distributed teams of 100 FTEs.
Strong understanding of ITIL framework (ITIL certification preferred).
Demonstrated experience in stakeholder management service governance and delivery metrics.
Excellent problem-solving communication and organizational skills.
Strong analytical mindset with ability to leverage data for decision-making.
Experience in Agile/DevOps environments is a plus.
Employment Type
Full-time
