Technical Support Analyst 4
Technical Support Analyst 4
Posted on :
11-08-2025
Employer Active
1 Vacancy
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Job Description
Job Summary Technical Support Analyst
- Provide on-site technical support for Windows desktop users in an enterprise environment.
- Perform software installations manually and via automated deployment tools and command-line scripting.
- Create test and deploy software packages for agency-wide use; maintain up-to-date client software with patches and updates.
- Manage onboarding and offboarding processes for new and departing employees.
- Support and maintain user account information system access rights security and system groups.
- Monitor and manage IT issues using helpdesk tools (Keystone Edge Shared Email Inbox SharePoint).
- Deliver IT support in-person over the phone and via remote control tools.
- Assist customers with troubleshooting and resolving software and application issues on desktops laptops tablets printers and copiers.
- Provide root cause analysis and troubleshooting for software hardware network and system issues; escalate as needed.
- Install maintain relocate and assist in the testing and upgrading of hardware and software (must be able to lift up to 50 lbs).
- Document work processes and procedures; develop job aids for internal staff.
- Act as a liaison to ensure high-performance IT support services and recommend improvements to management.
- Utilize scripting (PowerShell VBScript batch scripts) for automation and deployment tasks.
- Analyze vulnerability reports to prioritize patching and remediation.
- Apply strong customer service skills with a Customer First attitude.
- Work with tools such as Managed Engine Endpoint Central SCCM and Microsoft 365 applications (Windows 11 SharePoint OneDrive Teams Office 365).
- Administer and troubleshoot Active Directory Group Policy and basic networking.
- Support mobile devices and provide A/V support as needed.
- Ensure effective verbal and written communication with individuals and groups.
- Provide on-site technical support for Windows desktop users in an enterprise environment.
- Perform software installations manually and via automated deployment tools and command-line scripting.
- Create test and deploy software packages for agency-wide use; maintain up-to-date client software with patches and updates.
- Manage onboarding and offboarding processes for new and departing employees.
- Support and maintain user account information system access rights security and system groups.
- Monitor and manage IT issues using helpdesk tools (Keystone Edge Shared Email Inbox SharePoint).
- Deliver IT support in-person over the phone and via remote control tools.
- Assist customers with troubleshooting and resolving software and application issues on desktops laptops tablets printers and copiers.
- Provide root cause analysis and troubleshooting for software hardware network and system issues; escalate as needed.
- Install maintain relocate and assist in the testing and upgrading of hardware and software (must be able to lift up to 50 lbs).
- Document work processes and procedures; develop job aids for internal staff.
- Act as a liaison to ensure high-performance IT support services and recommend improvements to management.
- Utilize scripting (PowerShell VBScript batch scripts) for automation and deployment tasks.
- Analyze vulnerability reports to prioritize patching and remediation.
- Apply strong customer service skills with a Customer First attitude.
- Work with tools such as Managed Engine Endpoint Central SCCM and Microsoft 365 applications (Windows 11 SharePoint OneDrive Teams Office 365).
- Administer and troubleshoot Active Directory Group Policy and basic networking.
- Support mobile devices and provide A/V support as needed.
- Ensure effective verbal and written communication with individuals and groups.
Employment Type
Full-time
Key Skills
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