ATM Monitoring and Surveillance Analyst
ATM Monitoring and Surveillance Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: ATM Monitoring and Surveillance Analyst
Location: Vienna VA
Hours: *DAY SHIFT* 6:00 am 6:00 pm (12-hour rotation weekends and holidays)
Will begin working on campus for training then transition to a hybrid scheduletwo days remote and three days in the office (Vienna).
Responsibilities:
Proactively monitor the ATM enterprise for performance and availability.
Monitor ATM incidents and alerts using various monitoring tools to ensure optimum system performance.
Detect isolate diagnose record escalate and resolve ATM operational issues incidents and outages as quickly as possible.
Create document and update incident tickets record faults actions for resolution and up times.
Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance in accordance with established policies and procedures
Dispatch services for ATM component failures and outages; monitor until resolution.
Qualifications :
1-2 years of ATM and/or network monitoring experience
Ability to respond quickly and accurately in high-pressure situations
Ability to effectively manage tasks and job duties with shifting priorities
Ability to document and apply policies standards and procedures
Experience in problem resolution including determining root cause scope and scale of issues
Exposure to validating system availability and performance
Working knowledge of enterprise systems terminal knowledge and IT terminology
Research analytical and problem-solving skills
Effective skill in exercising initiative and using good judgment to make sound decisions
Effective skill supporting a global 24/7/365 member/customer-focused services operation
Effective verbal and written communication skills
Working knowledge of ATM and/or enterprise system monitoring tools.
Working Conditions:
The position is designated as Essential Personnel which may require personnel to be called to work on a flexible schedule due to business needs and/or in the event of an emergency reduced site operations or training.
This is a rotating schedule position that requires working every other weekend
A General Coordinator Operator ensures smooth operations across the IT department. They handle coordination tasks between different teams manage schedules and track project progress
1. Excellent organizational and multitasking skills
2. Strong communication and coordination skills
3. Familiarity with project management tools
Additional Information :
Thanks & Regards
Praveen Kumar
Sr. Recruiter
Zillion Technologies Inc
E-mail: praveen(at)zilliontechnologies(dot)com
Phone:
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
