Customer Service Officer
Customer Service Officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a Customer Service Officer to join our team in Cincinnati OH. The ideal candidate will serve as the first point of contact for customers addressing inquiries resolving issues and providing exceptional service that reflects our companys standards and values. This role requires excellent communication skills problem-solving ability and a passion for helping others.
Responsibilities
Respond to customer inquiries via phone email and in-person in a timely and professional manner
Resolve product or service problems by clarifying the customers complaint determining the cause and providing appropriate solutions
Maintain accurate records of customer interactions transactions and feedback
Collaborate with other departments to ensure customer satisfaction and issue resolution
Follow up with customers to ensure full resolution and satisfaction
Identify and escalate complex issues to the appropriate departments when necessary
Uphold company policies and maintain a high level of product knowledge
Qualifications :
Qualifications
High school diploma or equivalent (Bachelors degree preferred)
Minimum of 2 years of experience in customer service or a related field
Strong verbal and written communication skills
Excellent problem-solving and conflict-resolution abilities
Proficient in Microsoft Office and CRM systems
Ability to work independently and within a team environment
Strong organizational and time management skills
Additional Information :
Benefits
Competitive salary ranging from $58000 to $66000 annually
Opportunities for career advancement and professional growth
Comprehensive health dental and vision insurance
Paid time off and holidays
Retirement plan options
Supportive and inclusive work culture
Ongoing training and development programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
