Global Accounts Quality Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About EPD:

Caterpillars Electric Power Division (EPD) offers integrated solutions parts and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe including providing back-up power to hospitals providing emergency power when natural disasters strike and supporting critical infrastructure for data centers municipalities and more. With a rich history of more than 95 years in the electric power business our team has world-class expertise and a proven ability to adapt to changing demands. Were committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better more sustainable world for future generations!

We are looking for top talent to build and scale the next generation of technologies products and services to help our customers build a bettermore sustainableworld. We need self-motivated intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence humility and openness to discovery will thrive in the teams we are building.

Job Summary:
The Global Account Quality Manager offers a unique opportunity to engage directly with data center customers leading quality efforts that shape their experience with Caterpillar. Youll build strong relationships influence outcomes and play a key role in ensuring Caterpillar is seen as a responsive and customer-focused partner.

What You Will Do:

• Lead all aspects of Quality required to deliver on goals by securing win/win outcomes for Caterpillar and our global data center customers.

• Manage and meet Electric Power Division (EPD) quality and commissioning goals for assigned Data Center account(s)

• Develop and maintain necessary processes and tools to ensure customers view Caterpillar and Cat Dealers easy to do business with

• Manage Issues in Customer Quality Portal

• Develop and Maintain Internal Quality Portal to track and prioritize issues

• Support Quality onboarding processes for Cat Facilities Dealers and Strategic Suppliers.

• Lead customer quality and social audits of Caterpillar Facilities Dealer Operations and Strategic Suppliers as part of the customer qualification processes.

• Work with people from many different backgrounds and cultures internally and externally with the appropriate influence and ability to resolve differences. Good human relations skills are required to develop a collaborative/cooperative work relationship with Caterpillar partners and customers

What You Will Have:

Analytical Thinking: Extensive experience and knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

• Seeks discrepancies and inconsistencies in available information; explains variances.
• Organizes and prioritizes the sequence of steps to be taken to remedy the situation.
• Identifies many possible causes for a problem based on prior experience and current research.
• Quantifies the costs benefits risks and chances for success before recommending a course of action.
• Approaches a complex problem by breaking it down into its component parts.
• Chooses among a diverse set of analytical tools according to the nature of the situation.

Decision Making and Critical Thinking: Extensive experience and knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Differentiates assumptions perspectives and historical frameworks.
• Evaluates past decisions for insights to improve decision-making process.
• Assesses and validates decision options and points and predicts their potential impact.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.
• Uses effective decision-making approaches such as consultative command or consensus.
• Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Effective Communications: Extensive experience and understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

• Reviews others writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward upward and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.

Technical Excellence: Expert knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

• Fosters an environment that encourages supports and rewards technical excellence.
• Provides recognized technical leadership to an organization that includes vision innovation superior technical competence and the desire to excel.
• Provides highly effective solutions to very complex technical challenges applying outstanding technical competence to understand and resolve issues.
• Champions the use of new innovations and technologies that solve technical business problems.
• Consistently applies the latest developments practices and technologies to resolve complex technical challenges in ones general area of competence.
• Develops organizational policies best practices and management methods that are highly conducive to technical excellence.

Troubleshooting Technical Problems: Extensive experience and knowledge of troubleshooting approaches tools and techniques; ability to anticipate detect and resolve technical problems in a manufacturing or product development environment.

• Evaluates business impact of failure and the criticality and timing of needed resolution.
• Resolves difficult or high-impact equipment and systems problems.
• Monitors machine performance and history; addresses excessive maintenance or repair needs.
• Coaches others how to resolve integration or communications problems in multi-vendor environment.
• Applies specific techniques for isolating a problem and defining resolution approach.
• Uses advanced diagnostic techniques and tools for unusual or performance-related problems.

What Will Help Set You Apart:

• An Engineering degree

• Engineering Project Management Supplier Development Quality or Product Support experience

• Significant Power Generation experience

Additional Information:

• This position can sit in Lafayette IN Griffin GA or Dallas TX.

• Relocation assistance is not offered for this position.

• Domestic travel up to 25% & minimal international travel is required.

• Visa sponsorship is not offered for this position.

• This position requires 5 day on-site availability.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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