Wealth Platform Support Analyst
Wealth Platform Support Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Key responsibilities:
Level 2 technical support of our core Wealth Management platforms.
Work with our suppliers and internal development teams in incident request and change management processes.
Prioritising technical issues based on impact and urgency.
Managing a queue of incidents and requests ensuring work notes are maintained.
Provide support for application configuration releases and upgrades.
Problem analysis and resolution for application problems in conjunction with the business users and third party suppliers where necessary.
Participation in testing and release management.
Investigating root cause analysis and identifying trends.
Support research analysis and implementation of new processes.
Data analysis and production of ad-hoc reports.
Routine maintenance and monitoring of our applications.
Participate in user and supplier workshops and forums.
Support application adoption across the business
Support occasional weekend and out of hours activities
User set up and maintenance
Qualifications :
Previous experience of working in Wealth Management or similar
An understanding of wealth management or financial services products and processes
Proficient IT skills in core Microsoft Office systems
>2 years experience in an Application Support role or similar.
Experience / awareness of SQL Rest API JIRA and Confluence.
Professional Qualifications and Education
CISI qualifications desirable
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
