Sales Operations Manager (W/M/X) // Orient Express Sailing Yachts
Sales Operations Manager (W/M/X) // Orient Express Sailing Yachts
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Job Description
Orient Express Sailing Yachts seeks an experienced Sales Operations Manager reporting to the VP Sales & Marketing.
As a Sales Operations Manager you will be responsible for qualifying and closing sales businesses together with the Areas and MICE Directors of Sales. This role also serves as the day-to-day contact for the client post-sale and will oversee the coordination of full ship charters and large corporate program in order to delivery successful onboard yacht programs and events.
Responsabilities :
- Conduct follow ups to qualified leads
- Assist with sales presentations along with Directors of Sales.
- Create proposals accurately reviews all sales quote & contracts.
- Act as the main point of contact for all finalized and contracted sales deals transitioning from the sales team to operations management.
- Attend department training industry networking events and client meetings.
- Assist in identifying and surpassing monthly quarterly and annual department goals
- Collect & inputs all trip details for Charter Meeting and Incentive groups/charters and continually monitor and update as changes are made.
- Plan and coordinates customized events special onboard programming and entertainment unique food & beverage requests production requirements excursions and custom itineraries and other items that may be consistent with the parameters of the clients charter agreement.
- Create & distributes all yacht memos and operational plans to Client and Yacht with all necessary information
- Attend the pre-con in person or virtually and act on any action items that arise
- Escort day visits and site sailings
- Travel with client to conduct operations meetings host site inspections and act as corporate liaison onboard
- Ensure payments are received by agreed payment date and prior to sailing (according to terms of contract)
- Develop Marketing plans & efforts with the Marketing department and coordinate updates to all necessary assets or fleet amenity changes.
- Work with itinerary planning & destination experiences department to distribute luggage and documents for Charter/Group
- Collaborate with Operations Department on requests to accommodate group or charterer needs
- Develop Event Management System requirements in collaboration with IT a Hotel Operations areas
- Maintain Sales records and preferences in the Events System
- Communicate and escalate service issues appropriately including timely follow-up.
- Oversee program wrap-up process including internal documentation client feedback and financial reconciliations.
Qualifications :
Education: Bachelors degree or equivalent combination of education & experience
Experience: 3 or more years of Sales operations experience. Previous experience with cruise program planning; understanding of the inner workings of cruise lines and onboard ships. Shipboard operational experiences preferred
Languages : fluent in both French and English
Soft skills:
- Strong creative problem-solving solutions-focused mindset and organizational skills
- Ability to multi-task meet deadlines and work independently in a fast-paced environment
- Professional process-oriented and maintains confidentiality
- Effective communication and relationship-building across all corporate levels including executives with excellent customer service skills
- Extensive travel experience
- Proficient in Microsoft Office and familiar with reservation and program planning systems
Additional Information :
All your inforxmation will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
