Field Service Engineer II (LCMS) (REMOTE - NYC, NJ, PA)
Field Service Engineer II (LCMS) (REMOTE - NYC, NJ, PA)
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$ 34 - 51
1 Vacancy
Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance Adherence to all Good Manufacturing Practices (GMP) Safety StandardsJob Description
When you join us at Thermo Fisher Scientific youll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry we give our people the resources and chances to create significant contributions to the world.
Division
Unity Lab Services a part of Thermo Fisher Scientific provides integrated solutions instrument and enterprise services to our customers. The Field Service Engineer II is responsible for managing all aspects of field service support and customer relationship management including but not limited to: installation repair preventative maintenance and instrument qualification. The Engineer II Field Service will be customer oriented an advocate for Thermo Fisher Scientific and eager to drive growth.
How You Will Make an Impact: Field Service Engineers provide technical support and assistance ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs ensuring customer satisfaction and product efficiency.
Key Responsibilities:
- Carry out Installation maintenance and training of Chromatography and Mass Spectrometry product in a professional reliable and customer-orientated manner
- Responsibility for meeting customer SLA and internal KPI objectives
- Ensuring customer satisfaction in all aspects of services provided
- Share experience and standard approach of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness
- Assist the Commercial Team with technical information training and demonstrations
- Accurately document field service activities including installation report and service work report and timely submit through the required system
Minimum Education & Experience
- Bachelors degree in analytical chemistry chemical engineering or equivalent
- Preferred hands-on experience as a field service engineer or scientist/chemist in a lab setting supporting Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems at various customer labs
- 2 years of experience with Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems e.g. installation preventative maintenance fixing operation etc.)
Knowledge Skills Abilities
- Analytical troubleshooting and problem-solving abilities.
- Interest in technology and IT trends.
- Knowledge of electron microscopes is an advantage.
Physical Requirements / Work Environment
- Must be available to travel on a daily and up to 50% overnight within territory (New York City NJ PA)
- Able to lift 40 lbs.
- Able to stand for long periods of time
- Able to work overtime
- Valid Drivers License Required and be able to travel into DOE DOD and National Laboratories
- Able to successfully pass federal background checks
Benefits
We offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!
Compensation and Benefits
The hourly pay range estimated for this position based in New York is $34.61$51.92.This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:
A choice of national medical and dental plans and a national vision plan including health incentive programs
Employee assistance and family support programs including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy
Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan
Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Employment Type
Full-Time
Key Skills
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