Senior Monitoring & Observability Engineer – AWS & APM Tools

At Fannie Mae the inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of a collaborative team thriving in an energizing environment. Here you will grow your career and help create access toaffordable housing finance.

Job Description

As a valued colleague on our team you will monitor customer support requests identify errors in products and troubleshoot and develop solutions to product errors all while operating under limited supervision.

THE IMPACT YOU WILL MAKE

The Senior Monitoring & Observability Engineer AWS & APM Tools role will offer you the flexibility to make each day your own while working alongside people who care so that you can deliver on the following responsibilities:

• Apply your advanced skills and knowledge to develop solutions for monitoring applications and underlying IT infrastructure components.

• Understand the end-to-end performance of IT platforms and account for interrelated functionality and processes when developing monitoring solutions.

• Establish and maintain policies guidelines and standard operating procedures.

• Monitor performance and capacity metrics for technology solutions and lead the team in addressing identified issues.

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• 2 years

• 1 years of hands-on experience managing/ using the Monitoring and Observability platform using Splunk/ Dynatrace/ Open Telemetry/ AWS Cloudwatch in a medium to large-scale Linux and Windows Server environments.

• Knowledge of generating and using complex database queries. Knowledge of Python Programming.

Desired Experiences

• Bachelor degree or equivalent

• 1 years of hands-on experience managing the Monitoring and Observability platform using Splunk/ Dynatrace/ Open Telemetry/ AWS Cloudwatch in a large-scale Linux and Windows Server environments on-premises and AWS.

• Experience in supporting mission-critical platforms in an on-call setting.

• AWS/Linux/Windows/Other Tool certifications.

  • AWS Certification SysOps Administrator &/or Developer (preferred).

  • Azure Fundamentals / Developer certification (optional).

• Knowledge of Programming in Python & Java (optional).

• Knowledge of using APIs for developing or programming software

• Knowledge of using REST API

• Knowledge in Disaster Recovery processes.

Skills

• Knowledge of maintaining and managing Linux and Windows Servers with knowledge of native scripting (Shell / PowerShell).

• Proficient in AWS services such as EC2 SSM CloudWatch and Tools like AWS Console AWS CLI and CloudFormation.

• Proficient in Infrastructure as Code (IaC) Python and other programming languages.

• Proficient in using Splunk Application Performance tools like Open Telemetry or Dynatrace Synthetic Monitoring tools like Catchpoint.

• Ability to work independently on multiple concurrent tasks in a dynamic environment with strong customer service skills teamwork abilities and collaboration within cross-functional teams.

Tools

• AWS: EC2 SSM CloudFormation CloudWatch Lambda and AWS CLI.

• Python Java.

• Excel and other Microsoft office tools.

• JIRA Confluence Bitbucket Gitlab Terraform.

• ServiceNow xMatters.

• Splunk Open Telemetry Catchpoint.

Qualifications

Education:

The future is what you make it to be. Discover compelling opportunities at most roles employees are encouraged to work onsite on a regular basis at their designated office -office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion sex national origin disability age sexual orientation gender identity/gender expression marital or parental status or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to skill set depth of experience certifications and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package Fannie Mae offers a broad range of Health Life Voluntary Lifestyle and other benefits and perks that enhance an employees physical mental emotional and financial well-being. See more here.

Requisition compensation: