SWCS - Rosterer

This is a remote position.

JOB TITLE: Rostering Assistant (NDIS)

Industry: NDIS

Employment Type: Full time; 40 hours per week

Rate: 7AUD/hour

Overview

We are seeking a highly organized and proactive Rostering Assistant to join our team in the NDIS or healthcare sector. The ideal candidate will be responsible for managing rosters coordinating staff schedules and ensuring effective communication with workers and participants. This role is crucial for maintaining the smooth operation of our services and providing the best possible support to our clients.

Qualifications:

• Previous experience in a similar role (preferred)
  
• Excellent written and verbal communication skills
  
• Proficient in Microsoft Office Suite (Word Excel PowerPoint)
  
• Great attention to details
  
• Experience in using Careflow or similar software
  
• Knowledge of the NDIS industry
  

Enthusiastic and a people person

Key Responsibilities:

Manage and maintain staff rosters ensuring optimal coverage and efficiency.

Assist in training and onboarding new staff regarding roster management and procedures.

Provide support in using Careflow software for scheduling and rostering.

Collaborate with team members to improve processes and service delivery.

Confirm that the mileage which the Support Workers has declared is accurate for reimbursements.

Create invoices and review timesheets for payroll.

Reaching out to support workers if their contract is expiring

Handle complaints and resolve issues

• Develop Service Agreements and Schedule of Supports
  
• Create service bookings through the NDIA portal or CRM used for all participants
  
• Set up participants shifts in line with NDIS funding agreements
  
• Communicate and liaise with key stakeholders services users families staff and advocates