Housekeeping Manager
Housekeeping Manager
Posted on :
09-08-2025
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1 Vacancy
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Job Description
Job Title: Housekeeping Manager
Location: Nairobi Kenya
Reports to: General Manager / Front Office Manager
Industry: Hospitality
Job Purpose
The Housekeeping Manager will oversee all housekeeping operations to ensure the highest standards of cleanliness hygiene and guest satisfaction are maintained throughout the hotel. This role requires strong leadership organizational skills and the ability to manage a diverse team effectively.
Key Responsibilities
1. Operations Management
- Supervise and coordinate daily housekeeping activities across guest rooms public areas laundry and back-of-house facilities.
- Develop and enforce cleaning standards schedules and procedures to maintain hygiene and presentation.
- Inspect rooms and public areas regularly to ensure cleanliness and maintenance standards are met.
2. Staff Management
- Recruit train and supervise housekeeping staff including room attendants laundry personnel and cleaners.
- Prepare staff schedules to ensure adequate coverage and efficient operations.
- Conduct regular performance appraisals and provide coaching to improve team performance.
3. Inventory & Supplies
- Manage inventory of cleaning supplies linen guest amenities and equipment.
- Coordinate timely procurement of housekeeping materials while controlling costs and minimizing wastage.
4. Guest Service & Satisfaction
- Respond promptly to guest requests and complaints related to housekeeping.
- Collaborate with other departments to ensure guest needs are met and exceed expectations.
5. Health & Safety Compliance
- Ensure adherence to health safety and sanitation standards and regulations.
- Train staff on safe handling of cleaning chemicals and proper use of equipment.
6. Budget & Cost Control
- Prepare and manage the housekeeping department budget.
- Monitor expenses and implement cost-saving measures without compromising service quality.
Requirements
Qualifications & Experience
- Diploma or Degree in Hotel Management Hospitality or related field.
- Minimum 5 years of experience in housekeeping management preferably in a 3-star hotel or similar hospitality environment.
- Strong knowledge of housekeeping standards and best practices.
- Excellent leadership communication and organizational skills.
- Ability to work under pressure and maintain high standards.
Core Competencies
- Attention to detail
- Team leadership and motivation
- Problem-solving and decision-making
- Time management and scheduling
- Customer service orientation
Employment Type
Full Time
Key Skills
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