CRM Manager

CRM Manager

MONY Group has evolved in recent years to become the UKs leading listed tech-based savings platform supporting not only its own well-trusted brands MoneySuperMarket MoneySavingExpert and Quidco but also those of leading third-party businesses.

Were on a mission to help households save money in 2024 we helped them save 2.7 billion. Its something were especially proud of! But were not stopping here. Were committed to making our products and services even better to help them save even more. With big plans ahead weve room for one new member of the team.

Were looking for a self-starter commercially-minded CRM Manager to join our dynamic team and make an immediate impact across both the MoneySuperMarket and Quidco brands. Youll be the driving force behind some of our CRM campaigns using creativity data and an entrepreneurial attitude to craft compelling CRM campaigns that grow revenue and build lasting customer relationships.

How youll spend your day

• Campaign Execution: Plan develop and deliver end-to-end multi-channel CRM campaigns (email push notifications Onsite/App Messaging SMS etc.) that engage convert and retain customers.

• Collaborate with Commercial Teams: Work closely with commercial teams to identify new partnership opportunities and ensure our CRM activities reflect the best deals and offers in the market.

• Customer Insights: Use data analytics and customer insights to personalise messaging segment audiences and refine CRM tactics for better engagement and results.

• Think Independently & Act Fast: Be proactive and agile in identifying trending topics industry changes or customer needs that can drive new campaigns and communication strategies.

• Performance Analysis: Track and analyse the performance of CRM campaigns optimising for open rates conversion and overall impact on revenue.

• Innovate & Experiment: Constantly test new ideas channels and content to find new ways to engage our customers maximise customer lifetime value and minimise churn.

• Cross-Brand Management: Balance the unique needs and tones of MoneySuperMarket and Quidco ensuring consistency while maintaining each brands distinct identity.

What value youll bring to the role

• Commercially Driven: You have a sharp commercial mind and are constantly looking for ways to deliver revenue and value. You can sniff out a great deal and know how to sell it to customers.

• Customer-Centric: You care deeply about the customer experience and are motivated to deliver value and solutions that make their lives easier.

• Data-Savvy: You understand the importance of data in shaping CRM campaigns and know how to use it to drive performance.

• Creative Problem-Solver: Youre resourceful and thrive in a fast-paced dynamic environment where youre constantly thinking on your feet and uncovering new opportunities to engage with customers

• Collaborative: You enjoy working cross-functionally with commercial product and marketing teams to achieve common goals.

• Experienced: You have previous experience in a CRM role (preferably in a high-growth or fast-paced company) with a track record of driving successful campaigns that boost engagement and revenue.

• Energetic & Adaptable: You bring energy adaptability and an entrepreneurial spirit always ready to shift and seize new opportunities as they arise.

Why switch to us

MoneySuperMarket is at the forefront of the financial services industry using cutting-edge technology to help people save money on their household bills. We have a strong commitment to innovation and customer satisfaction. As the financial landscape continues to evolve there are ample opportunities for professional growth and development.

Joining MONY Group means being part of a team thats making a real difference in peoples lives all while advancing your own career.

What rewards are on offer

• 27 days holiday (rising to 30) bank holidays

• Pension up to 6% employer contribution

• Bonus scheme

• Enhanced shared parental leave - six months paid for both parents

• Digital Doctor on demand

• Work from anywhere scheme two weeks per year

• Financial coaching

• Mental health platform access

How well invest in you

Were committed to your development. Expect mentorship training and opportunities to expand your skill set. Your own individual LinkedIn Learning license with access to over 16000 courses.

Interview process

Screening call (30 mins): With internal recruiter

Microsoft Teams call (30 minutes): With hiring manager

Interview (60 mins): With hiring manager

Please note: The role is a hybrid role meaning you will do two days per week in our offices and three days from home.

At MONY Group we believe in the strength of diversity and see inclusion as a strategic advantage. Our values guide us in creating a workplace where fairness and equity is a reality for all. Were committed to minimising systemic bias and creating a level playing field for all candidates.

Contact us for reasonable accommodations in the application process no need to disclose your disability or condition just specify your needs. Unsure what to ask for We can guide you through available accommodations.

We understand that job adverts only say so much and youre likely to have a lot of questions. If youd like to know more before applying such as more on hybrid working salary our parental leave policy etc please just let us know and well be happy to help. You can contact the recruiter for this role Kim at

We believe that success isnt solely defined by ticking boxes on a skills checklist. We encourage your application so we can discover your skills and experience that will help you succeed in this role.