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Make a dierence in the community you live in! As a Community Builderan employee with the City of Gainesville you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job its a chance to contribute to community success and to help enhance the Gainesville way of life.

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Job Description:

SUMMARY

This is entry level administrative and technical work reviewing routing and tracking permits code enforcement complaints and licenses for residential rental units while providing superior customer service.

Positions allocated to this classification report to the designated supervisor and work under general supervision. Work in this class is distinguished from other classifications by its emphasis on entry level work as a member of the Permit Expeditor Team.

EXAMPLES OF WORK*

*This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.

ESSENTIAL JOB FUNCTIONS

Provides a direct link between the citizens and the Department by understanding and communicating basic elements of the Florida Building Code Residential Rental Housing Ordinance City Code Ordinances and the International Property Maintenance Code to both novices and experts.

Serves as a guide liaison empathetic emissary expert and doer assisting citizens through the permitting process.

Serves as a problem solver on behalf of citizens

Serves as a direct link between citizens plans examiners inspectors planners and code officers to anticipate and solve customer needs.

Pre-screens development plans for sufficiency prior to routing for review.

Assists applicants in development plan review by monitoring the status of applications and providing assistance.

Develops and tracks permit activity including preparation of reports and metrics.

Responds to citizen inquiries and provides information relating to building permits general zoning land development and rental unit permits; tracks inquiries and provides assistance regarding specific matters within area of expertise.

Responds to citizen complaints regarding code enforcement violations; triages complaints based on knowledge of regulations reviews and routes to the appropriate code officer for follow up.

Processes payments for permits and reconciles cash batch daily.

Registers new contractors and updates contractor insurance records.

Collects and analyzes customer service data.

Facilitates issuance of permits for new development re-development new and expanding businesses residential rental units and responds to inquiries about the process of obtaining a permit.

Provides receipts and reconciliation of permit fees.

Answers customer phone calls provides permit information or responds to citizen complaints about code violations.

Receives and enters inspection requests into computer and routes to appropriate Building Inspector or Code Officer.

Responsible for tracking and responding to email inquiries received for Building Planning Rental Housing and Code Enforcement Divisions within the Department.

Tracks metrics for digital permit applications licenses received and code violation complaints; reviews routes or facilitates the issuance of permits licenses or complaints daily using various digital platforms.

Documents and researches complaints reported by customers and/or inspectors to verify if permits were obtained to do work on properties.

Performs basic and routine financial calculations such as amounts due interest charges balances and discounts.

Attends work on a continuous and regular basis.

NON-ESSENTIAL JOB FUNCTIONS

Performs other related duties as assigned.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential job function satisfactorily. Below are the required education experience knowledge skills and abilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Graduation from high school or possession of an acceptable equivalently diploma; and one (2) year data entry and customer service experience or training or an equivalent combination of education training and experience which provide the required knowledge skills and abilities.

CERTIFICATIONS OR LICENSES

Licenses

None.

Certifications

Notary Public within six months of employment.

Certified as an International Code Congress Permit Technician within one year of employment.

KNOWLEDGE SKILLS AND ABILITIES

Knowledge of public records regulations.

Knowledge regarding best practices in customer service.

Ability to collect and process customer payments.

Ability to communicate effectively both orally and in writing.

Ability to work closely with Permit Expeditor Teams.

Ability to work effectively with the general public.

Ability to maintain accuracy while working in a fast paced environment

Ability to handle greater administrative responsibilities by processing vast amounts of permits and inspections annually

Ability to diffuse stressful situations and remain calm

Ability to maintain composure in stressful situations

Superior customer services skills.

Possess strong attention to detail

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

To perform this job successfully an individual must possess certain physical abilities and be able to withstand work related environmental conditions.

PHYSICAL REQUIREMENTS

While performing the duties of this job the employee is often required to sit for prolonged periods of time.

WORK ENVIRONMENT

This is an office setting. May be required to work and attend meetings outside regular business hours.

Note:

May Require Assessment(s).

May fill multiple positions.

May establish an eligibility list.

Come join our team! The City of Gainesville oers a competitive benets package and opportunities to grow both professionally and personally.

All regular employees are eligible for traditional benets such as health insurance life insurance paid leave 11 paid a holidays a year a pension plan and a deferred compensation plan but we also oer great things like on-site tness centers tuition reimbursement on-site medical sta and a wellness program to keep you healthy and happy. Please note; benefits are not available for temporary employees.

Equal Opportunity

The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities women and individuals with disabilities are encouraged to apply. Individuals with a disability who require special accommodations during the selection process should notify the Human Resources Department at or TDD/TTY at .

Veterans Preference

Veterans are encouraged to apply. Veterans Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07 Florida Statutes (F.S.) specifies who is eligible for Veterans Preference. State of Florida residency is not required for Veterans Preference.

If you are unable to apply online due to a disability contact recruiting at or by calling .