This is a remote position.
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Telecaller also known as a Phone Agent or Telemarketing Executive is a professional who communicates with customers or potential customers via telephone to promote products or services gather feedback or provide support. They are the voice of a company interacting directly with customers to build relationships resolve issues and drive sales or engagement.
Key Responsibilities:
Outbound Calling:
Making calls to potential customers to introduce products or services explain features and benefits and generate interest.
Inbound Handling:
Answering incoming calls from customers addressing their inquiries resolving complaints and providing support.
Lead Generation and Follow-up:
Identifying potential customers qualifying leads and following up to convert them into sales or customers.
Sales and Revenue Generation:
Promoting products or services persuading customers to make purchases and achieving sales targets.
Customer Relationship Management:
Building rapport with customers maintaining positive relationships and ensuring customer satisfaction.
Record Keeping and Reporting:
Maintaining accurate call logs updating customer records in databases and reporting on sales activities.
Product Knowledge:
Staying updated on product information features and benefits to effectively communicate with customers.
Complaint Resolution:
Handling customer complaints professionally and providing appropriate solutions.
Essential Skills:
Communication and Interpersonal Skills: Excellent verbal communication active listening and the ability to build rapport with customers.
Persuasion and Negotiation: Effectively communicating the value of products or services and handling objections.
Problem-Solving: Identifying and resolving customer issues effectively.
Time Management and Organization: Managing high call volumes meeting deadlines and maintaining accurate records.
Technical Proficiency: Familiarity with CRM software telephone systems and other relevant technologies.
Adaptability: Adjusting communication style and approach based on customer needs and situations.
Resilience: Handling rejection and maintaining a positive attitude.