Patient Access Associate 2
Patient Access Associate 2
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Salary Not Disclosed
1 Vacancy
Job Description
Inova Physical Therapy at Ashburn is looking for a dedicated Patient Access Associate 2 to join the team. This role is a full-time 10-hour shift working Monday - Friday and every other Saturday. The shifts vary and hours of operation are 8:00 a.m. 8:00 p.m. with limited hours on Saturdays.
Inova is consistently ranked a national healthcare leader in safety quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
- Committed to Team Member Health: offering medical dental and vision coverage and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5250 per year in education assistance and up to $10000 for student loans.
- Mental Health Support: offering all Inova team members their spouses/partners and their children 25 mental health coaching or therapy sessions per person per year at no cost.
Patient Access Associate 2 Job Responsibilities
- Responsible for admitting/scheduling patients conducting insurance verifications and providing financial counseling.
- Ensure patient safety by demonstrating effective problem solving and effective communication skillsets.
- Expresses sincere concern and empathy when dealing with customer complaints and engages in active listening
- Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
- Communicates scheduling changes to patients staff physicians and patient representatives in a timely and professional manner.
- Identifies and communicates payroll authorization and referral requirements to patients.
- Explains insurance benefits and patient liability by using appropriate communication methods/styles.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives if necessary.
- Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
- Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.
Minimum Qualifications:
- Education: High School Diploma or GED
- Experience:1 year of healthcare patient access experience or 1-year experience in healthcare revenue cycle. Bachelors degree in lieu of experience.
Required Experience:
IC
Employment Type
Full-Time
