Associate Director
Associate Director
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Us
Operation HOPE-North County serves families with children and single women who are experiencing homelessness or are in imminent danger of becoming homeless. We provide a safe caring and supportive environment with wrap-around services designed to promote the rebuilding of lives and reclaiming independence.
About this Role
The Associate Director will assist with leading our day-to-day business activities. This role is critical in ensuring operational efficiency driving process improvements and supporting the organization.
Essential Duties and Responsibilities
The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully an individual must be able to perform essential duties satisfactorily with or without reasonable accommodations.
- Provide direct operational support to the Executive Director including calendar coordination drafting reports supporting events and organizing internal initiatives.
- Directly oversee pantry and boutique including managing inventory and donations monitoring usage and forecasting needs.
- Develop and manage systems for vendor contracts facilities and office operations.
- Provide HR support including performance management and HR compliance.
- Maintain dashboards to monitor organizational progress to goals including programmatic and operational KPIs.
- Assist with preparation and monitoring of organizational and program budgets.
- Support the Executive Director in compiling fiscal and narrative grant reports.
- Generate and distribute monthly budgets vs. actual reports to department leads.
- Lead and/or support internal staff meetings retreats and training initiatives.
- Collaborate with program staff to ensure timely and accurate data entry into case management or grant tracking systems.
- Assist with managing building maintenance security systems and safety protocols
- Conduct regular performance check-ins with employees and provide mentorship.
- Support payroll processingl for all staffensure accuracy and timeliness
- Maintain accurate payroll records and timesheets.
- Lead and assist with projects as needed.
- Adhere to standards outlined in the Employee Code of Conduct regarding ethical behavior confidentiality and conflicts of interest.
Required Skills and Abilities
- Leadership - Motivating developing and directing people as they work identifying the best people for the job
- Active Listening - Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times
- Cultural Competence - Ability to interact effectively with people from cultures and backgrounds different from ones own
- Social Perceptiveness - Be aware of others reactions and understand why they react as they do
- Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem only recognizing there is a problem
- Time Management - Manage ones own time; meet deadlines
- Decision Making - Consider the relative costs and benefits of potential actions and choose the most appropriate one
- Computer Skills Must be proficient in using common programs such as Microsoft Word and Excel and be able to operate basic office machines
- Physical Demands Must be able to lift up to 20 lbs. at a time; ability to remain stationary for extended periods of time; push pull and bend as necessary; ability to see details at close range
Experience & Education
- Bachelor of Arts Masters preferred
- 4 years of experience in nonprofit operations administration project management or a related role
- Demonstrated financial management experience including budget monitoring financial reporting and payroll processing
- Proficiency in QuickBooks and comfort working with spreadsheets budget vs. actuals and basic nonprofit accounting principles
- Proven ability to manage systems and processes in a fast-paced mission-driven environment
- Excellent written and verbal communication skills
- High emotional intelligence and a collaborative leadership style
- Comfort with tech tools (Google Workspace Excel project management software etc.)
- Familiarity with mandated reporting laws for protected populations (children and elderly).
- Experience in a shelter housing or social service setting is a plus
- Spanish language proficiency is a plus
- Familiarity with Donor Snap Apricot Constant Contact is a plus
Work Environment
- Indoor setting
- Moderate noise levels
- Frequent use of phones computers keyboard and mouse
- Prolonged periods in a stationary position
Required Experience:
Director
Employment Type
Full Time
