Clinical Support Assistant

This position performs a variety of administrative clinical support or technical assignments of duties involving many different and unrelated processes methods and tasks as instructed by clinic leadership. May include direct patient interactions. Works closely with and reports to clinic leadership and provides assistance with clinic and office tasks. Supports the activities of the clinic and works effectively with all clinic staff. Requires working in a confidential atmosphere handling many complex projects at one time. Knowledge of and familiarity with OHSU facilities resources and personnel.

This position requires someone who can problem solve and stay highly organized. High level written and verbal communication skills and the ability to stay calm under high pressure conditions and timelines.

Key Responsibilities & Performance Standards

Clerical Support

• Process incoming/outgoing faxes (labeling records requests upload refill requests etc.)
• Scanning
• Process Inbasket (records requests labs imaging message routing etc.)
• Patient paperwork management (questionnaires FMLA provider signatures no-show letters etc.)
• Track and stock patient paperwork and brochures
• Process incoming/outgoing mail
• Use of Microsoft OfficeOutlook
• General high level clerical and project support
• Document legibly concisely and accurately
• Basic rooming to include only vitals including social history pain (no med reconciliation allergies)
• No medication related activities allowed (reconciliation administration preparation)
• Support nursing in the infusion center
• Technical support (MyChart Epic office equipment etc.)
• Attends staff meetings/huddles
• Inventory management including equipmentnotifying appropriate personnel when cleaning and repair of equipment is needed
• Instrument processing pick up/drop off
• Pick up/drop off blood from the blood bank at the hospital
• Check expiration dates for medications/supplies
• Turn over rooms/cleaning/stocking
• Maintains knowledge of life safety patient safety fire and electrical safety and disaster plan
• Sentact duties/compliance
• Assists in workflow coordination of daily operations between front desk and back office to ensure patient and provider flow is efficient such as by continuous monitoring of providers schedules to assure timeliness identifying barriers to patient flow
• Can accept a patient sample for point of care or lab resulting and add a patient label then handoff to MA for Epic workflow of releasing lab order and labeling with Epic labe

Patient Experience

• Monitors patient flow
• Updates patient on delays
• Provides excellent customer service
• Addresses in-the-moment patient needs as directed
• Maintains clean safe and orderly environment for patients family and clinical personnel
• Support patients in infusion by grabbing blankets snacks or other small supplies

Professional Development

• Attends education classes appropriate to job development
• Uses consistent professional communication with team members
• Flexible coverage of internal service needs and the continuous application of process improvement methods and skills
• Receptive to feedback and coaching
• Successfully completes the required initial training and core competency assessment before or during the trial service period
• Maintains core competencies and demonstrates continuous application of these skills throughout the period of employment

• High school diploma or equivalentAND
• One year of experience with high volume contact with the public;
• OR6 months of medical office experience with high volume contact with patients
  Fluency in written and spoken English.
• Must be able to communicate effectively verbally and in writing. Excellent telephone communication skills.
• BLS/CPR within six weeks of hire and then maintained without interruption

• Experience in a healthcare setting
• Experience working with an electronic medical record system
• Excellent customer service skills and ability to multi-task in a fast-paced environment required.
• Must be detail oriented and have good organizational skills.
• Must be able to demonstrate excellent customer service skills and communication skills including both written and verbal.
• Must have good grammar skills.
• Must have a demonstrable record of reliable attendance punctuality and proven successful performance at past and present employers.
• Must be able to work both with a team and independently.

This position works in a busy environment with a lot of interruptions multiple demands and people interactions. It requires dealing with noise and frequent interruptions within the work group.