Patient Solution Specialist
Patient Solution Specialist
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$ 18 - 20
1 Vacancy
Job Description
Job Details
Description
Overview
You will be responsible forproviding excellent customer service by assisting patients with their accounts. Duties include accepting inbound calls completing outbound calls obtaining insurance assisting patients with payments/payment plans and discussing disputes.
Responsibilities
- Answer roughly 60-70 inbound calls daily 8-9 calls per hour
- Collect $250 per hour
- Participate in dialer campaigns
- Review patient accounts and communicate information clearly in a positive tone.
- Resolve outstanding account balances by processing real-time payments over the phone
- Consistently hit or exceed production metrics and goals
- Accurately document insurance information
- Represent the company and its clients in an effective and professional manner
- Proficiently use internal customer service computer systems medical billing systems and Microsoft Office products
Qualifications
- Previous experience in customer service (required)
- Knowledge of health insurance terminology and billing processes (preferred)
- Prior experience in a call center environment (preferred)
- Prior collecting/payment processing experience (preferred)
- Experience in conflict resolution and de-escalation
- Excellent written and verbal communication skills
- Deadline and detail-oriented
- Must be flexible and adaptive to a high-volume call center environment which requires long periods of stationary work
Education and Training
- High school degree (preferred)
Physical Requirements
- Ability to remain stationary for long periods of time up to 90% of work hours.
- Ability to look at a computer screen for long periods of time.
- Ability to read speak clearly so others understand hear comprehend the written and spoken word.
- Auditory and verbal activities necessitate the use of hearing and speech.
- Ability to use the telephone to communicate with others.
- Ability to operate a computer and other office productivity machinery.
The statements included in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. The job description is not intended to be construed as an exhaustive list of all responsibilities duties and/or skills required of all personnel so classified.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
