Technical Account Manager - UK

LogicGate is a global leader in Governance Risk and Compliance (GRC) solutions with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts our award-winning Risk Cloud delivers over 40 purpose-driven solutions on a unified modern cloud platform for connected holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs.

At LogicGate our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership make an impact and deliver their best work.

How youll spend your time:

• Dedicated point of contact responsible for building and maintaining customer relationships in order to drive product adoption expansion and customer advocacy from the beginning of the customers contract
• Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and technical Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and drive desired outcomes
• Own the tracking of customer health and proactively engage at-risk customers leveraging your GRC and Risk Cloud knowledge to provide winning solutions
• Support implementation project management and serve as a technical expert with a specific focus on the holistic view of a customers GRC program and how use cases will inter-relate in Risk Cloud
• Ad-hoc knowledge sharing of Risk Cloud best practices based on experience with similar customers (industry maturity etc.)
• Ongoing account management comprised of weekly status meetings for ongoing projects monthly strategic meetings with key stakeholders and Quarterly Executive Business Reviews
• Conduct training and provide training resources for Power Users and end users on the Risk Cloud platform and existing Applications
• Collaborate cross-functionally with other LogicGate teams - Sales Customer Success and Product - for a seamless customer experience throughout the customer journey from handoff through onboarding and implementation to ongoing partnership
• Respond to and support power users and customers within the stated SLA

We get excited about you if you have:

• 5 Years Experience in GRC or Risk Advisory
• Becoming an expert on the Risk Cloud platform; articulating the value of the tool and how it can be leveraged most effectively by different customer stakeholders
• Interest in supporting sales and commercial business development efforts
• Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001
• Passion for SaaS applications able to understand the value and limitations of the Risk Cloud platform front and back
• Great people skills the ability to quickly understand your audience and tailor the right message to them
• Ability to manage multiple accounts/priorities at a time organization time management and attention to detail are critical
• A drive to learn and be curious with the desire to understand our customers problems and then effectively communicate and demonstrate how Risk Cloud can help

LogicGates Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above.

Total Rewards

Our Total Rewards Package is designed to support you both at work and outside of addition to offering competitive salary variable compensation (bonus) equity and health and wellness benefits we are proud to offer generous Paid Holiday 9 Annual Bank Holidays Summer Fridays allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning regular People Leader training our internal Mentorship Program and annual Continued Education Program.

Our Culture

At LogicGate our culture and employee experience are grounded in our core values of Be as One Do the Right Thing Embrace Curiosity Own It Empower Customers and Raise the Bar which guide how we show up - for each other our customers and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities experiences and perspectives to the table. We are committed to fostering an inclusive work environment where all employees differences are celebrated and everyone is encouraged to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate Pride at LogicGate and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In Crains Chicago Business the Chicago Tribune and more. Visit our website to learn about our latest recognition.

Learn more about our culture here.

Excited about LogicGate but not familiar with GRC

• GRC stands for Governance Risk and Compliance
• GRC professionals help their companies manage uncertainty act with integrity and stay on the right side of the law.
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.