Field Service Technician

Your role and responsibilities:

In this role you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

The work model for the role is: Hybrid but based out of Houston TX. #LI-Hybrid

The role reports to the US Analytics Field Service Manager. As a Field Service Technician you will operate coordinate and collaborate within the field service team to meet assigned objectives. Working within defined parameters to make decisions apply concepts to issues of moderate complexity and resolve issues through immediate action or short-term planning. Responsibilities include but are not limited to performing commissioning/start-up services troubleshooting/repair services and preventative maintenance on measurement and analytical equipment.

You will be mainly accountable for:

• Provide knowledge of and conduct work activities in compliance with the ABB HSE (Health Safety and Environment) ABB Way and Safety Manual & Safety policy always.
• Maintain knowledge of applicable product line warranties and accomplish effective warranty administration and conduct work activities in compliance with all safety policies.
• Develop and further expand technical knowledge and expertise currently recognized industry standards for engineering ability
• Be responsible for hands-on execution of projects including startup commissioning troubleshooting preventive and unplanned maintenance of Measurement and Analytics products including but not limited to Gas Chromatograph Analyzers (GC) Continuous Gas Analyzers (CGAs) Laser Analyzers Analyzer Network products Reid Vapor Pressure Analyzers FT-IR and FT-NIR Analyzers.
• Perform administrative functions such as writing technical reports ordering materials securing quotations preparing job status reports completing reports for customers time sheets and expense reports on a timely and thorough basis.
• Exercise good judgment in controlling costs and expenditures of company funds. Protect the companys capital investments by properly safeguarding and maintaining that equipment for which they are responsible.
• Strive to achieve the highest level of customer satisfaction in all transactions and relationships.

The Measurement & Analytics Division is among the worlds leading manufacturers and suppliers of smart instrumentation and analyzers working at the heart of industrial digital transformation. The Measurement & Analytics Divisions portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature pressure flow and level; force measurement solutions measuring parameters such as flatness thickness and tension; and advanced digital solutions for device management device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas chemical water and wastewater power hydrogen batteries as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing before and after values enabling efficient operations and environmental sustainability through measurement.

• Bachelors Degree in Electrical Engineering (OR a High School Diploma with a minimum of 5 years of engineering / field experience)
• Minimum of 5 years of field service experience
• Strong technical background with technical skills in startup commissioning troubleshooting preventive and unplanned maintenance of products including but not limited to flow pressure temperature level meters and continuous water analyzers
• Ability to build strong customer relationships to work effectively with minimum supervision demonstrated strong interpersonal skills and be customer service oriented
• Strong Computer skills to include Outlook Excel and Word
• Candidates must already have work authorization that would permit them to work for ABB in the US.
• Ability and willingness to travel approximately 75% as required. Ability and willingness to possess and maintain a valid passport and drivers license.

We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate/Guest to learn more

Health Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D 100% employee paid up to maximums
• Short Term Disability up to 26 weeks Company paid
• Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
• Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
• Parental Leave up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

While base salary is determined by things such as the successful applicants qualifications and experience this position is expected to pay between $51100 and $94900 annually.