RMA Associate I

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Location: AZ5 - Phoenix AZ USA

Reporting to Sr. Supervisor RMA Customer Support (Brandon Arzoumanian)

Our mission is to protect life.

Were out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our companys inception building the TASER device to a full suite of hardware and software solutions we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect the next few years were going to eliminate the burden of paperwork in policing so officers can increase the time they spend building relationships and serving in their communities. Well put video at the heart of police records so our justice system can get to the truth faster. And we wont stop innovating until the bullet is rendered obsolete.

Its a big mission but its one well pursue relentlessly every single day.

Your Impact

Key team player on AXON Enterprises will support the shipping team and ensure complete orders are shipped and delivered in a timely are analytical well-organized and excels in communication.

Your Day to Day:

• Inbound processing of returned material in ERP System

• Warranty adjustments per contractual agreements
• Inspect and preform functional tests on material returned
• Perform inventory movements physically and systematically within warehouse
• Provide excellent customer service support through email for both external customers and internal employees.
• Reviews all returns requests offering resolutions to support a great customer experience.
• Ensure all return requests are resolved in a timely manner using case management software.
• Processes emails for replacements to include findings actions taken fees due
• Support various RMA requirements as needs arise

What you bring :

• 2 years relevant experience
• Exceptional organization and communication skills (verbal and written)
• Attention to detail
• Problem solving abilities
• Microsoft Office Suite
• Working knowledge of D365 and Salesforce
• Passion for our mission - Protect Life

Compensation and Benefits

• Competitive compensation and 401K with employer match
• A supportive parental leave policy
• An award-winning office/working environment
• Ride along with real police officers in real life situations see them use technology get inspired
• Be a part of a company that is making a difference in the world
• And more...

Physical Demands

Ability to stand walk bend push carry for 8 of hours at a time; ability to lift 50 unaided; ability to ascend and descend stairs; ability to grasp and use small parts; ability to occasionallykneel crouch bend as required to perform tasks

Work Environment

Within the Axon manufacturing facility employees may be exposed to manufacturing noise ambient temperatures close quarters hazards associated with working around moving machinery exposure to vibrations and industrial lighting

Personal Protective Equipment

Personal Protective Equipment (PPE) will be provided by Axon and may be required when a job task(s) is being completed in or around your assigned department or in another department this includes but is not limited to safety eyewear hearing protection. Employees are required to apply ergonomic correctness to all job tasks to the fullest extent possible.

NOTE:The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may require legal eligibility to work in a firearms environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion creed color sex (including gender identity gender expression sexual orientation pregnancy childbirth or medical conditions related to pregnancy or childbirth) breastfeeding (or medical conditions relating to breast feeding) age marital status national origin or ancestry genetic information disability (including medical condition) veteran status citizenship status or any other characteristic protected by applicable local state or federal law.

Reasonable accommodations may be made to enable qualified individuals with disabilities and/or religious reasons to perform the essential functions of this position. Additionally if you need a reasonable accommodation because of a disability or religious reason for any part of the employment process please send an email to. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.