Payment Research Analyst -RQ00486
Payment Research Analyst -RQ00486
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Job Description
Role: Payment Research Analyst
Job Responsibilities/Job Functions:
Identify and analyze customer files and amounts past due.
Contact customers who have not met payment arrangements and receive telephone calls from these customers.
Make collection calls using an auto-dialer.
Diagnose problems propose solutions and negotiate payment arrangements in accordance with Rogers/Fido policies.
Update accounts provide confirmations and follow up as necessary in accordance with the law.
Collect overdue balances.
Meet established productivity objectives.
Job Qualifications:
High school diploma or higher.
Available to work on a flexible schedule: days evenings and week-ends.
English-French Bilingualism preferred.
Possess basic computer knowledge (Windows-based systems and internet navigation).
Possess superior multitasking abilities.
Demonstrate ability to positively influence others (propose options/solutions to customer).
Know how to deal with problem issues with a sense of urgency.
Are punctual and committed to work schedules.
Required Experience:
IC
Employment Type
Full Time
