Labs Engineering & Operations Manager
Labs Engineering & Operations Manager
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Job Description
Labs Engineering & Operations Manager (on-site)
Welcome to Zioskwhere we empower restaurants to focus on what matters most: the guest experience!
Have you ever used a tablet to pay at a restaurantWe pioneered the pay-at-the-table concept and were cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients such as Olive Garden Texas Roadhouse Chilis and more helping them create an experience that keeps guests coming back. Today we have a full menu of solutions from hardware to software to cloud-based and AI driven products all focused on helping them create the best guest experience possible to grow their bottom line.
Our secret sauceOur people! Every day theyre cooking up bold solutions making Ziosk the leading pay-at-the-table provider in the industry.
Want a seat at our tableThe Labs Engineering & Operations Manager will be responsible for and lead Ziosks labs engineering and operations activities ensuring availability performance and resource management. Responsibilities include providing technical leadership in systems integration automation troubleshooting and project execution.
The Main Course Responsibilities
- Overseeing the day-to-day operations of the labs including resource allocation and procurement of equipment supplies data and inventory ensuring they are well-maintained and available for use.
- Developing and implementing processes and procedures to improve efficiency and accuracy of lab environments for test activities across software delivery user acceptance release deployment troubleshooting and customer test scenarios
- Accountable for lab performance tracking and issue resolution with urgency and speed to achieve KPIs tied to lab availability and lab environment provisioning speed and accuracy.
- Designing and implementing lab automation to improve lab performance by applying expert lab engineering and project management skills.
- Leading system integration efforts including hardware cloud software integration/API and network components.
- Managing integrated work plans including technical schedule and cost aspects
- Managing budgets and resources for the lab.
What You Bring To The Table Qualifications
- Strong understanding of system integration principles and best practices.
- Experience with hardware software cloud API and network technologies.
- Excellent communication leadership and problem-solving skills.
- Experience with project management methodologies and tools including preferably JIRA
- Ability to work effectively in a fast-paced dynamic environment.
- Experience managing budgets and resources.
Zioskis an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to Plano TX..No agencies or third-party recruiters please.
Required Experience:
Senior IC
Employment Type
Full-Time
