Command Center Representative

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Job Summary

This role will be responsible for monitoring various technology systems supporting facility operations. They will respond to incoming calls emails and web requests from various stakeholders dispatching work orders to the operations team all in a timely manner.

In addition this individual will actively demonstrate commitment to providing excellent customer service and representing JLLs Mission Values and Goals.

This individual plays an integral part of the facility operations team monitoring various systems across our operations responding to triggered alerts and dispatching work orders to the operations team all in a timely manner. They will also respond to incoming calls emails and web requests from various addition this individual will actively demonstrate commitment to providing excellent customer service and representing JLLs Mission Values and Goals in all interactions with internal and external customers. This individual must be computer savvy know how to escalate emergency issues and engage in a collaborative and dynamic work environment.

In Addition this individuals responsibilities will entail:

• Research required information using available resources

• Identify and escalate priority issues

• Identify areas of opportunity and utilize skill/knowledge to suggest improvements

• Route calls to appropriate resources

• Complete all assigned callbacks

• Monitor telephony queue time data to maximize productivity.

• Provide accurate timely client work orders which result in highly satisfied customers

• Adhere to the business unit specified client-driven standards.

• Complete data entry using multiple work request applications

• Maintain individual productivity statistics/performance metrics

• Strong organizational and management skills

• Ability to multi-task and work both in a team and independently

• Ability to function effectively in a dynamic work environment

• Excellent interpersonal skills; strong emphasis on customer service

• Excellent business writing and verbal communications

• Strong analytical ability

• Detail-oriented

Qualifications

• Associates degree in facilities management building business or other related field
• Bachelors degree preferred
• Years of relevant experience preferred
• 2 years experience with Facility or Property Administration preferred
• Skills and knowledge
• Superior customer service skills and orientation
• Ability to maintain professionalism at all times under stressful situations
• Ability to plan and manage work under time constraints
• Ability to multitask and work without direct supervision
• Proficient in MS Office and possess strong written verbal and people skills
• Strong organizational skills and collaborative style

Compensation: $25 per hour

Shift: Sat - Tues 12p - 10p

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicants education experience skills abilities geographic location internal equity and alignment with market data .

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.