Telecommunications Operator - Maryview Medical Center

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours:

Work Shift:

As a faith-based and patient-focused organization Bon Secours exists to enhance the health and well-being of all people in mind body and spirit through exceptional patient care. Success in this goal requires a culture of compassion collaboration excellence and respect. Bon Secours seeks people that are committed to our values of compassion human dignity integrity service and stewardship to create an environment where associates want to work and help communities thrive.

Operator - Maryview Medical Center

Hours: PRN (as needed)

Primary Function/General Purpose of Position:

Responsible for establishing or assisting connections between patients physicians security hospital personnel or the general public to the department/extension requested. Responsible for the Medical Practice Answering service. Assist with all emergency codes in a timely manner making sure all needed personnel responds to the proper location.

Employment Qualifications:

• High school graduate or GED.
• Six months experience in telecommunications telephone customer service healthcare environment or with an answering service is preferred.
• Computer literate.
• Ability to handle multiple tasks be flexible and adaptable
• Ability to interact professionally with other departments medical staff or the general public.
• Treat all callers with courtesy and respect.
• Be articulate have strong written communication skills a pleasant friendly voice and a professional appearance.
• Ability to work with little or no supervision during weekend and night hours.

Essential Job Functions

• Answers and routes internal and external calls; provides telephone assistance to all customers without neglect. Documents and reports telephone malfunctions of communications systems to repair service and supervisor.
• Notify physician and staff for routine operations; provides notifications for medical alert (e.g. emergencies code blue etc.) and signals all clear when appropriate. Assist other departments with codes as needed.
• Answers all incoming calls associated with answering service and processes as directed by physicians standing orders; maintains accurate clear messages and documents all incoming calls outgoing calls and notifications; maintains confidentiality and security pertaining to messages; updates daily on-call schedule and enters information into computer.
• Present for scheduled shifts required medical center and department meetings and participates in training opportunities.
• Updates daily on-call schedule; provides information regarding visiting hours patients conditions and room numbers when information desk is not staffed.
• Assists Lead Operators in the onboarding of new employees when asked.

Bon Secours is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive affordable medical dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .