Account Specialist
Account Specialist
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Job Description
Who we are
In a life without sound our work provides meaning. As a leading provider of innovative hearing care solutions we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations through our core business brands Advanced Bionics Audiological Care Phonak Sennheiser (under license) and Unitron we develop manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Hybrid Aurora IL
Account Specialist
The Account Specialist qualifies new customer leads and facilitates appointments for high potential accounts for assigned field sales reps/key account managers; owns process to increase share of wallet within existing accounts primarily on remote means via the use of technology such as telephone VS and online meetings. Primary point of contact for assigned accounts.
Responsibilities:
Maintain strong relationships and rapport with existing customers within territory
Identify prioritize and contact new account leads
Collaborate closely with assigned field sales rep or key account manager
Manage customer communications in coordination with field team strategy (e.g. following up on appointment action items managing relationship with customers developing leads at new accounts within portfolio)
Build relationships with the customer throughout the sales process
Schedule meetings for field sales reps in region
Solve Sonova customers largest challenges with concierge-like approach
Follows up with existing customers to ensure high quality customer service is being met
Comply with all local state and federal laws and requirement
Comply with internal policies and procedures for documenting customer interactions in CRM system on a daily basis
Other duties as assigned
More about you:
Prior experience in Inside Sales Account Management and/or Customer Service
Proven ability to solve problems on the fly proactively and independently
Detail orientated
Strong ability to manage a wide range of tasks in an efficient and organized manner
Ability to build and maintain strong relationships in a remote setting
Excellent verbal and written communication skills
Understanding of sales process and collaboration
Strong desire to provide superior customer service
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Dont meet all the criteria If youre willing to go allin and learn wed love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app telegram carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contactmailto:
What we offer:
Medical dental and vision coverage*
Health Savings Health Reimbursement Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time) floating Diversity Day & paid holidays*
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
D&I focused: D&I council and employee resource groups
*Plan rules/offerings dependent upon group Company/location.
This roles pay range is between: $22 to $30 an hour. This role is also commission eligible/bonus eligible.
How we work:
At Sonova we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Required Experience:
Unclear Seniority
Employment Type
Full Time
