Service Delivery Mgr

AFL provides industry-leading fiber optic products and services across the globe. Our company was founded in 1984 with a single fiber optic cable and now we manufacture over two thousand products employ over 5000 associates and consistently generate annual sales in excess of a billion-dollars in revenue. With our commitment to professional growth and employee development let AFL Connect you to your next career opportunity!

Job Summary

The Service Delivery Manager acts as a single point of contact for the customer sales operations and other internal AFL departments on DAS/RF projects. Prepares and submits customer-required status reports and project deliverables.

Responsibilities

• Manage and maintain customer relationships
• Monitor new project leads and notify appropriate business units
• Perform site walks
• Generate and submit Bids and Statements of Work
• Generate and submit sub-contractor scope of work
• Coordinate and assist with the design of DAS Projects
• Request invoices to be sent to customers per project milestones and/or P.O. terms
• Initiate venue access and required approvals (ex. badging security escorts keys safety requirements emergency contacts certifications etc.)
• Schedule and lead pre-construction meetings as needed
• Approve final BOM and supplemental BOMs before submission to Supply Chain
• Coordinate and assist with the Design Deployment and/or Procurement of project activities
• Assist with Project Closeouts
• Assist with project punch lists and customer acceptance
• Perform tasks as directed by the Area Manager and above
• Adhere to all company policies and procedures as defined in the employee handbook

Personal Qualities

• Leadership Proven success in leading high performance teams achieving results through others and being a strong team player
• Analytical Thinking Exceptional ability to analyze data and utilize it to make sound business decision
• Conflict Management and Resolution Skills - Build consensus anticipate and solve problems
• Results focused Ability to organize and manage multiple and at time competing priorities
• Communication Skills Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations
• Relationship building skills ability to work within a dynamic team setting and provide role model leadership to AFL workforce

Qualifications

• Associates degree in related field required or a minimum of three years equivalent experience in a similar technical management position
• Extensive relevant technical experience to include fundamental understanding of DAS and RF design and build. Familiarity with business concepts related to the use of information technologies and networking in all aspects of business and organizational operations for the achievement of business/operating objectives
• Think critically and problem solve
• Handle confidential/sensitive information with discretion
• Good judgment
• Organizational skills
• Knowledge of Telecommunications industry
• Exceptional written and verbal communications skills
• Current industry-related licenses and certifications preferred

Working Conditions

• Use of standard office equipment.
• General hours of Monday through Friday 8:00am to 5:00pm. But ability to provide support during and outside regular business hours is required.
• Travel required.
• Must be able to work in the United States.

Required Experience:

Manager