Senior Business Systems Analyst (Salesforce)
Senior Business Systems Analyst (Salesforce)
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1 Vacancy
Job Description
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time driving efficiency and agility.
Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .
Why join us
Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley please submit an application. We look forward to getting to know you!
Also feel free to check out why:
Business Insider named us an enterprise startup to bet your career on
Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Quartz ranked us the #1 best company for remote workers
Responsibilities
We are looking for an exceptional Sr. Business System Analyst (Salesforce) to join our growing Business Technology this role you will work closely with our GTM teams and cross-functional stakeholders to administer optimize and enhance our Salesforce platform. You will be responsible for developing sound business processes identifying automation opportunities and ensuring seamless integration with our existing technology stack. Your focus will include daily user support deployment management and GTM operations support. As a core owner of our Salesforce technology you will empower the organization to effectively manage customer data and support revenue operations while responding quickly to changing business needs.
In this role you will also be responsible to:
Lead daily Salesforce administration including user management data maintenance security settings and system configuration
Execute Salesforce deployments coordinating changes across multiple environments while ensuring data integrity and minimal business disruption
Provide comprehensive GTM operations support working with Sales Marketing Deal Desk and Customer Success teams to optimize processes and workflows
Analyze current Salesforce processes to identify opportunities for automation efficiency improvements and enhanced user experience
Build test and deploy custom workflows validation rules and process automation that support strategic business objectives
Serve as primary liaison between business users and technical teams translating business requirements into Salesforce solutions
Document processes configurations and customizations; develop and deliver training on Salesforce best practices
Create and maintain reports dashboards and analytics capabilities for sales and marketing metrics
Provide urgent support for critical business processes including deal closing activities and approval workflows
Maintain data quality standards and ensure compliance with security and governance requirements
Requirements
Qualifications / Experience / Technical Skills
Bachelors degree in Business IT Information Systems Computer Science or related field
3-5 years of Salesforce administration experience with demonstrated expertise in Sales Cloud and Service Cloud
Salesforce Administrator certification required; Advanced Administrator or additional certifications preferred
Experience with complex permission structures and validation rule troubleshooting
Strong knowledge of Salesforce configuration and integrations including CPQ Certinia flows validation rules and custom objects
Experience with Salesforce integrations and understanding of API concepts
Demonstrated experience in business process improvement and workflow automation
Soft Skills / Personal Characteristics
Deep understanding of Salesforce platform capabilities particularly in sales operations marketing automation and customer success functions
Knowledge of GTM processes and revenue operations best practices
Ability to translate complex business requirements into technical Salesforce solutions
Excellent written and oral communication skills with ability to train and support end users
Strong analytical and problem-solving skills with attention to detail
Proficiency in Salesforce reporting dashboard creation and data analysis
Experience with integration platforms and understanding of data flow concepts
Project management skills with ability to manage multiple priorities and stakeholder requests
(REQ ID: 2212)
Required Experience:
Senior IC
Employment Type
Full Time
