Assistant Property Manager - Multifamily Residential

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

POSITION PURPOSE:

The Assistant Property Manager (APM) performs the tasks associated with the operation of the property including collections resident services lease renewals invoice processing monthly financial close-out and preparation of corresponding reports maintenance requests and actions to ensure compliance with all JLL policies applicable laws and ordinances including Fair Housing and Equal Employment laws. Ensures the Property is maintained in a manner consistent with established standards and objectives. Ensures customer JLL service standards are deployed to each of our three (3) customers: our residents our clients and our fellow associates. The APM assumes responsibility for the operation of the property in the absence of the Property Manager (PM).

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Administer the lease renewal program. Prepare the renewals for review and approval generate and deliver renewal letters 90 days prior to the lease expirations generate and deliver renewal leases and update resident information in the property management system

• Assist Property Manager (PM) in the development and implementation of marketing and resident retention programs; review leasing reports occupancy/vacancy trends and all resident related files

• Assist with other resident related functions including but not limited to: move out notices transfers work orders and concern/complaint processing over the phone and in person

• Maintain accounts receivable ensuring rents and all other applicable fees are billed and collected in accordance with JLL guidelines and procedures. Maintain targeted delinquency goal for the property. Manage rent related and generate deliver and post collection and demand notices as required by local laws

• Maintain a collection policy for residents who moved out with a balance on their account. Submit a monthly report to Property Manager with the status on collection accounts. Turn files over to third-party collection agency on a monthly basis

• Initiate and manage eviction process working with the attorney and abiding by local law if needed to ensure timeliness and desired results

• Calculate and generate security deposit refunds or reimbursements. Prepare and send all applicable notices and information. Inspect condition of move-outs in a timely manner to document charges prior to reconciling security deposits

• Assist Property Manager in meeting the established standards regarding the grounds safety cleanliness and general appearance of the property

• Assist PM with client satisfaction through accurate and timely reporting and on-going communication about the performance of the community. Respond with urgency and accuracy to client/owner concerns questions issues and requests.

• Provide superior customer service and communication to our residents and prospects in accordance with JLLs established service standards to enhance customer satisfaction and increase retention revenue reputation and profitability

• Assist PM in generating required reports including weekly monthly quarterly leasing variance capital reporting and any other reports as determined by the client

• Comply with company policies and procedures including standards of performance (SOP)

• Help monitor resident selection criteria in accordance with federal and state regulations. Adhere to all local and state laws including all laws governing Fair Housing. Ensure compliance with all applicable ADA (Americans with Disabilities Act) and Section 504 (FHAA) regulations

• Instill maintain and model JLL mission to be the best national management company
  

EDUCATION:

• High school diploma or equivalent required Bachelors degree preferred

EXPERIENCE:

• One to two years of onsite residential property management experience

• Experience in supervisory role and managing staff

• Financial acumen/experience writing and maintaining budgets; general understanding of accounting principles

• Proficient in property management software (Yardi RealPage) or other similar property management software

SKILLS AND ABILITY:

• Excellent customer service skills while maintaining the highest standards of professionalism

• Strong grasp of modern technology and the ability to utilize same in day to day job activities

• Computer literate including Microsoft Office Suite and internet navigation skills

• General office bookkeeping and sales skills

• Excellent oral and written communication skills; strong attention to detail

• Work independently and within a team to build relationships and interact effectively with business partners

• A desire to work within a diverse collaborative and driven professional environment

• Positive professional attitude

• Proactive and take initiative

• Maintain confidentiality and utilize judgment

OTHER:

• Regular attendance is essential to the successful performance of this position

• Due to the cyclical nature of the industry associates may be required to work varying schedules to reflect the business addition attendance at all scheduled training sessions and meetings is required

• All associates must maintain a neat clean and well-groomed appearance per Company standards

• Upon employment all associates are required to fully comply with Company rules and regulations

• Must have real estate license or obtain within 120 days of employment if required by state law

NOTICE:

This role description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities duties and skills required of personnel so classified.

Furthermore they do not establish a contract for employment and are subject to change at the discretion of the employer.

All requirements are open to possible modification to reasonably accommodate individuals with disabilities.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicants education experience skills abilities geographic location internal equity and alignment with market data .

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.