Workflow Controller
Workflow Controller
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$ 119202 - 132446
1 Vacancy
Job Description
Workflow Controller
Compensation: The salary range or base pay for this position is $119202.00- $132446.50per year . The base salary or base pay offered may vary depending on location job-related knowledge skills and experience. Restricted stock units will be provided as part of the compensation package.
The Workflow Controller plays a vital role in staffing planning and achieving site specific goals across Wayfairs Fulfillment Network. They work to ensure the accurate timely and cost efficient processing of the perfect order to our customers.
What Youll Do
- You will create daily operating plans for a site and resolve variances between plan actuals and goals. Responsible for building plans at this cadence to align with Site Director and network priorities
- Act as the site labor planning champion taking full ownership of all labor planning inputs such as headcount UPH for each process path flow paths absenteeism attrition and product mix and determine the labor capacity needed across each process path on a daily and weekly basis to achieve business objectives
- Develop a system for risk management based on demand and capacity of Critical Pull Times (CPTs) for customer orders; proactively monitor risk and recommend actions to Operations team to mitigate risk
- You will monitor plans and work in process backlogs to consider impacts of future planning and staffing
- You will provide input to strategic shift planning at the site to ensure the building is staffed according to mid-long term volume projections
- Coordinate with local site operations and central planning teams to analyze historical data and forecast demand for that site
- Manage and interpret the analyses of daily weekly and monthly reporting of site performance via Key Performance Indicators (Service Level Commitments)
- You will be able to engage at shift level in real time to make proactive changes to support execution of the daily operations plan
- Youll be responsible for facilitating problem solving efforts when goals are not met based on current inputs to daily plan - i.e. Attrition Absenteeism Productivity
- You will support site operations team by optimizing staffing requirements for the site specific daily plan
- You will build a strong relationship with the site operations team to ensure proper execution of the daily level capacity / throughput plan through education in visibility to data and constant communication
- Work in close collaboration with Sales and Operations Planning Workforce Management peer Workflow Controllers and Fulfillment Improvement Team to enable performance management improvements
What Youll Need
- 3 years operational experience in distribution or manufacturing.
- Able to guide and influence peers and leaders across levels and organization. Disseminate information effectively.
- Capacity Planning experience or Industrial Engineering background focused on operations flow and labor management
- Technical aptitude in multiple systems; understanding of Google Suite Data Visualization platforms basic SQL/GBQ.
- Bachelors Degree in a quantitative field (engineering economics math and statistics) business or equivalent
- Basic and working knowledge of Six Sigma tools and Lean techniques; process focused organized and able to assess change management requirements
- Strong understanding in the use of technical/statistical tools to drive process improvements
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About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risk-takers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and well-positioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
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Employment Type
Full Time
